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Zowie

4.6 (324 reviews)
Verified Popular

Zowie is an AI platform that uses smart agents to handle customer questions and tasks. It automates conversations across chat, email, and social media, helping businesses quickly solve problems like order status or returns. This frees up human agents and makes customers happier by providing instant, accurate help.

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What is Zowie?

Who It's For

Zowie is for businesses that want to make their customer service better and faster. It helps companies handle many customer questions automatically, especially for online stores dealing with common issues like order tracking or returns. If you want to save time and keep customers happy, Zowie is designed for you.

What You Get

With Zowie, you get AI agents that can talk to customers like a human, solving problems instantly. This means fewer support tickets for your team, quicker answers for customers, and more sales. You also get tools to manage and improve your AI, ensuring it always sounds like your brand.

How It Works

Zowie uses advanced AI to understand customer questions and give correct answers or even complete tasks. It connects with your existing systems, like chat, email, and online store platforms. You can easily set up how it talks and what it does, and it keeps learning to get even better over time.

Features & Capabilities

πŸ€– Core AI Capabilities

AI Agent

Intelligently automates customer conversations across various channels and languages, while staying on brand.

AI Inbox

Delivers highly personalized customer experiences and solves significantly more tickets daily.

Leverage Any LLM

Utilizes best-in-class foundation models from OpenAI, Google, Anthropic, and Meta for intelligent, natural responses.

Zowie X2β„’

A proprietary layer that fine-tunes AI behavior and controls non-deterministic outputs for brand consistency and peace of mind.

βš™οΈ Advanced AI Control & Workflow

Decision Engine

Guarantees 100% accuracy in every automated process and action the AI Agent takes.

Reasoning Engine

Understands context and taps into company data to provide precise, personalized resolutions.

Feedback & Training

Enables users to guide and refine the AI Agent's performance, transforming it into a digital twin of a top human agent.

Complex Workflow Automation

Automates intricate processes, resolving even the most complicated issues from start to finish.

πŸ”— Integration & Channel Flexibility

Omnichannel Engagement

Engages with customers wherever they are across chat, email, phone, social media, and more.

Platform Agnostic Integration

Seamlessly integrates with any existing customer service platform without requiring system replacement.

Extensive Integrations

Connects with major chat channels, customer support, e-commerce platforms, and data sources.

Multilingual Support

Communicates effortlessly with customers around the globe in their native language.

πŸ“ˆ Business Impact & Security

Reduce Operational Costs

Automates routine tasks, allowing reallocation of resources to higher-value work.

Enhance Customer Satisfaction

Delights customers with instant solutions and consistently exceeds expectations.

Data Security & Compliance

Provides strong, enterprise-level protection, adhering to GDPR and SOC 2 compliance standards.

Seamless Scalability

Allows businesses to grow confidently, knowing their customer service scales effortlessly with demand.

Screenshots & Demo

See Zowie in action with screenshots and video demonstrations

Product Screenshots

Zowie

Zowie

Transform customer service with intelligent AI automation

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Experience Zowie firsthand with a free trial or schedule a personalized demo.

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Real-World Use Cases

Automating E-commerce Customer Service Inquiries

E-commerce businesses face a high volume of repetitive customer queries regarding order status, returns, and shipping. Zowie AI Agent integrates seamlessly with e-commerce platforms like Shopify to instantly resolve these common issues, significantly reducing manual workload and improving customer satisfaction.

Industry: E-commerce, Retail β€’ User Type: Customer Service Teams, E-commerce Operations Managers

Delivering Consistent Omnichannel Customer Experiences

Brands struggle to provide consistent, instant support across all customer touchpoints. Zowie AI Agent enables businesses to automate intelligent, on-brand conversations across chat, email, social media, and phone in multiple languages, ensuring a unified and delightful customer journey.

Industry: B2C (Retail, Travel, Financial Services, Logistics) β€’ User Type: Customer Experience Leaders, Customer Service Managers

Empowering Customer Service Agents with AI Assistance

Customer service teams are often overwhelmed by high ticket volumes and routine inquiries, preventing them from focusing on complex issues. Zowie AI Agent automates over 70% of support tickets, while Zowie AI Inbox provides agents with AI-assisted response drafting, allowing them to solve more tickets faster and engage in higher-value work.

Industry: Any industry with a customer support department β€’ User Type: Customer Service Agents, Customer Service Managers, Operations Leaders

Converting Customer Interactions into Sales Opportunities

Businesses often miss opportunities to convert customer service interactions into sales. Zowie AI leverages company data and advanced engines to provide personalized product recommendations and guide customers through their purchase journey, effectively turning support chats into revenue-generating conversations.

Industry: E-commerce, Retail, B2C SaaS β€’ User Type: E-commerce Managers, Sales Teams, Customer Service Teams

Frequently Asked Questions

Need more information?

For specific questions about Zowie, pricing, or technical support, please contact the Zowie team directly through their official website.

Specifications
Available via:
Browser
API
Cloud
Built for:
Business
Enterprise
Complexity:
Expert
Advanced technical expertise needed
Pricing Plans

βœ“ Transparent pricing

Integrations

Salesforce

Microsoft Teams

HubSpot

Zapier

Shopify

Zendesk