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Biel.ai

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Biel.ai adds an AI chatbot to your documentation, helping users find answers fast. They ask questions and get instant, accurate help instead of searching. This reduces support workload and improves user experience.

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About Biel.ai

Who It's For

This tool is for developers, technical writers, and product teams who want to make their documentation more helpful. If your users struggle to find answers in your existing guides, Biel.ai helps them get immediate solutions by simply asking questions. It's for anyone looking to improve user experience and lessen the load on their support team.

What You Get

You get an AI assistant that instantly answers technical questions directly from your documentation. It helps reduce support tickets and highlights areas where your docs might be missing information. You can customize the chatbot's look and behavior to fit your brand. Plus, it comes with strong security features to keep your data safe and private.

How It Works

Setting up Biel.ai is very quick, often under 15 minutes. You simply connect your documentation by providing a website URL or uploading files. The AI then automatically reads and understands your content. After that, you just add a small code snippet to your website, and the chatbot is ready. It then answers user questions by finding the most relevant information in your docs. It also watches user questions to show you where your content can improve.

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Features & Capabilities

🤖 Core AI Functionality

Intelligent Q&A

Provides instant answers to technical questions by understanding documentation content.

Content Gap Identification

Analyzes user questions to pinpoint missing or unclear areas in existing documentation.

Technical Content Understanding

Processes complex technical content like APIs, code, and configuration guides.

🚀 Quick Deployment & Integration

15-Minute Setup

Enables rapid deployment with a simple, no-code setup process.

One-Script Embed

Integrates effortlessly into any documentation platform using a single script tag.

Multi-Platform Compatibility

Supports popular documentation platforms like Docusaurus, Sphinx, Antora, GitBook, and custom sites.

🔄 Dynamic Content Sync & Management

Automated Content Indexing

Automatically ingests and structures documentation from various sources like URLs or uploaded files.

Configurable Integrations

Keeps the AI assistant updated by syncing content via REST API, GitHub actions, or scheduled refreshes.

OpenAPI Parsing

Specifically interprets OpenAPI specifications to enhance understanding of API documentation.

🎨 AI Assistant Customization

Personality & Response Control

Allows users to define the AI assistant's tone, behavior, and conversational style.

Visual Design Customization

Enables adjustment of the chatbot's appearance to seamlessly match the project's branding.

🔒 Enterprise-Grade Security

Data Encryption

Secures data in transit and at rest using AES-256 encryption standards.

GDPR Compliance & Data Privacy

Adheres to GDPR regulations, ensuring user data is never used for model training.

Access Control & Authentication

Implements role-based access control, MFA, SSO integration, and secure API communications.

Deployment Restrictions

Limits chatbot embedding to pre-authorized domains to prevent unauthorized use.

Use Cases

Reducing Support Load and Improving Customer Self-Service

Many users struggle to find specific answers within vast technical documentation, leading to increased support tickets. Biel.ai transforms static documentation into an intelligent AI assistant, providing instant, accurate answers 24/7 and significantly reducing the workload on support teams.

B2B SaaSFor: Support Teams

Proactive Identification and Resolution of Documentation Gaps

Organizations often lack insight into what specific information users are searching for but cannot find in their documentation. Biel.ai provides comprehensive analytics on user queries and unmet information needs, enabling technical writers and product teams to proactively identify and fill content gaps before they escalate into support issues.

Software DevelopmentFor: Technical Writers

Empowering Developers with Instant, Contextual Technical Answers

Developers frequently spend valuable time searching for specific API endpoints, configuration instructions, or error solutions across complex documentation. Biel.ai acts as an intelligent assistant, deeply understanding technical content like OpenAPI specs and code examples, and delivering precise answers directly within their documentation site or even their IDE, streamlining their workflow.

B2B SaaSFor: Developers

Rapid Deployment of AI Documentation without Developer Overhead

Integrating an AI-powered chatbot typically requires extensive development resources and time, slowing down time-to-value. Biel.ai enables quick setup in under 15 minutes, requiring no developer expertise, by simply connecting existing documentation sources and embedding with a single script tag, making AI documentation accessible for any platform.

Software DevelopmentFor: Product Teams

Frequently asked questions

Tags

Specifications

Deployment
Browser
API
Cloud
Target Audience
Startup
Business
Enterprise
Complexity
Developer

Integrations

GitHub
Docusaurus
Sphinx
Antora
GitBook