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Cust AI

4.6 (324 reviews)

Verified Popular

Cust AI uses smart AI agents to have one-on-one conversations with all your customers, even the small ones. It helps customer success teams understand customer needs, prevent them from leaving, and find ways to grow revenue. This boosts retention and growth by giving every customer personal attention.

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Overview Features Screenshots & Demo Use Cases Reviews FAQ Pricing

What is Cust AI?

Who It's For

This tool is for customer success teams wanting to give personal attention to all customers, especially smaller ones. It helps businesses prevent churn and grow revenue by truly understanding each customer's needs.

What You Get

You get AI agents that act like personal assistants for every customer. These agents help with onboarding, collecting feedback, managing renewals, and finding upsell chances. They create real conversations, giving you clear insights into customer happiness.

How It Works

Cust AI connects to your customer system, like HubSpot. It uses smart AI chat assistants and pre-built 'plays' to start one-on-one conversations. These AI agents automatically talk to customers, handle replies, and gather important information to improve customer journeys and boost retention.

Features & Capabilities

🤖 AI-Powered Customer Engagement

One-to-One Conversational AI

Initiate personalized, one-to-one conversations with all customers at scale, replacing generic email automations.

Automated Reply Management

AI agents automatically handle customer replies, ensuring continuous and relevant engagement without manual intervention.

Personalized Customer Experience

Leverage unique conversational insights to personalize customer interactions and drive higher Net Revenue Retention (NRR).

Proactive Revenue Management

Utilize AI agents to proactively retain, expand, and recover revenue through targeted onboarding, upsell, and re-engagement strategies.

🚀 Automated Customer Journey Plays

AI Onboarding Playbook

AI agents guide customers through setup, identify goals, and define success metrics for a smooth start.

AI Activation Playbook

Ensure customers achieve initial product usage and experience their 'Aha!' moment to drive adoption.

AI Feedback & Segmentation Playbook

Collect valuable customer feedback, forecast usage, and automatically segment customers based on derived insights.

AI QBR & Sales Playbooks

AI agents confirm value, gather feedback, forecast usage, and identify upsell/renewal opportunities, including churn recovery.

Screenshots & Demo

See Cust AI in action with screenshots and video demonstrations

Product Screenshots

Cust AI

AI agents transform customer success with personalized interactions

Ready to see more?

Experience Cust AI firsthand with a free trial or schedule a personalized demo.

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Real-World Use Cases

Automating Personalized Customer Onboarding and Activation

Many new customers fail to fully adopt a product due to generic onboarding and a lack of personalized guidance, leading to early churn. Cust AI leverages intelligent agents to engage new users individually, understand their specific goals, and guide them through setup and initial product usage, significantly improving activation rates.

Industry: B2B SaaS • User Type: Customer Success Managers

Proactive Churn Prevention and Revenue Retention

Identifying and re-engaging at-risk customers, especially within long-tail accounts, is a major challenge that often results in significant revenue loss. Cust AI deploys intelligent agents to continuously gather conversational feedback, automatically segment customers based on sentiment, and proactively initiate retention or re-engagement plays to prevent churn and recover revenue.

Industry: B2B SaaS • User Type: Customer Success Managers

Scaling Customer Expansion and Upsell Opportunities

Maximizing customer lifetime value through upsells and cross-sells is typically limited to enterprise accounts due to resource constraints. Cust AI empowers businesses to scale expansion efforts by using AI agents to conduct virtual QBRs, confirm value, and proactively identify and execute upsell and cross-sell playbooks across their entire customer base.

Industry: B2B SaaS • User Type: Account Executives

Delivering Personalized High-Touch Customer Experience at Scale

Companies often struggle to provide a personalized, high-touch experience to all customers, particularly smaller accounts, leading to disengagement. Cust AI solves this by deploying intelligent agents that engage customers in one-to-one conversations, automatically handle replies, and use unique insights to personalize every interaction, effectively scaling the impact of elite customer success teams.

Industry: B2B SaaS • User Type: Customer Success Leaders

Frequently Asked Questions

Need more information?

For specific questions about Cust AI, pricing, or technical support, please contact the Cust AI team directly through their official website.

Visit Cust AI Website

Specifications

Available via:

Browser

Built for:

Startup

Business

Complexity:

No-code

No technical skills required

Pricing Plans

Foundation

Free plan with basic features

$499

/monthly

Manage up to 100 accounts
Unlimited seats
We handle integrations & setup

Growth

Best for growing teams

$1499

/monthly

Manage up to 500 accounts
Unlimited seats
We handle integrations & setup

Pro

Custom solutions for enterprises

$2499

/monthly

Manage up to 1,000 accounts
Unlimited seats
We handle integrations & setup

✓ Plans from $499 / monthly

Links

cust.co