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ChainDesk

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Chaindesk AI helps businesses build custom AI chatbots for their websites quickly, without any coding. You train these chatbots with your company's own information, allowing them to give accurate, instant answers to customer questions 24/7. It handles support, lead generation, and works across many platforms and languages.

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OverviewFeaturesUse CasesFAQIntegrationsPricing

About ChainDesk

Who It's For

This tool helps businesses automate customer support. If you need to answer common questions, provide product info, or handle requests 24/7 without extra staff, Chaindesk AI is perfect. No coding skills are needed to use it.

What You Get

You get a custom AI chatbot, trained on your company's unique information. It provides instant, accurate answers to customers in many languages. The chatbot also collects leads and works on your website, WhatsApp, and other platforms. You can easily take over conversations if needed.

How It Works

First, upload your company's data from sources like documents or web pages. Then, customize the AI's personality and goals. Next, easily add the chatbot to your website or other tools. The AI then offers fast support, updating automatically whenever your data changes.

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Features & Capabilities

⚙️ Core AI Capabilities

Custom AI Chatbot Training

Train a personalized ChatGPT AI chatbot on your company's unique data to automate support and lead generation.

Instant AI-Powered Answers

Leverages Generative AI models like GPT-4 to provide secure, precise responses to customer inquiries 24/7.

Trustworthy & On-Topic Responses

Includes built-in safeguards to ensure precise answers that adhere strictly to your knowledge base, avoiding irrelevant information.

Multilingual Support

Allows the chatbot to communicate effectively with customers in their native language, expanding global reach.

🔗 Data & Integration

Diverse Data Source Ingestion

Seamlessly ingests content from various sources including files, Notion, Google Drive, Zendesk, and any public URL.

Automatic Data Synchronization

Automatically retrains your AI chatbot when your data sources are updated, ensuring real-time, accurate support.

Omnichannel Deployment

Ensures uninterrupted conversations across multiple platforms like embeddable widgets, WhatsApp, Slack, and Telegram.

Function Calling

Extends agent capabilities by allowing them to call custom API endpoints for dynamic interactions and external actions.

🤝 Customer Experience & Handoff

Seamless Human Handoff

Allows human agents to take over conversations from the AI chatbot when needed, ensuring complex issues are addressed.

Unified Shared Inbox

Manages all customer conversations in one place, enabling team collaboration and automated workflow assignment.

AI-Powered Email Support

Handles and assists in resolving email inquiries faster through an AI-enhanced email inbox dashboard.

Conversational Forms

Builds interactive forms that collect user information in a natural, conversational manner.

🛠️ Ease of Use & Deployment

No-Code Platform

Provides an intuitive platform that allows users to easily train and deploy custom AI chatbots without any coding.

Customizable Agent Persona

Enables users to set up the AI agent's persona and goals, customizing it to fit their brand's identity.

Easy Website Embedding

Facilitates quick integration of the AI chatbot onto any website using a simple embeddable widget.

Conversation Monitoring

Allows tracking of conversations across all channels, providing insights and enabling human intervention when necessary.

Use Cases

Automating 24/7 Customer Support and FAQ Resolution

Businesses often face high volumes of repetitive customer inquiries, leading to slow response times and overburdened support teams. Chaindesk enables companies to deploy a custom AI chatbot, trained on their specific data, to instantly resolve up to 80% of common support queries and FAQs 24/7 across various channels, significantly reducing ticket volume and operational costs.

Customer Service, E-commerce, B2B SaaSFor: Customer Support Managers, Customer Service Representatives, Business Owners

Boosting Website Lead Generation with Conversational AI

Many companies struggle to convert website visitors into qualified leads effectively through static forms. Chaindesk allows businesses to integrate AI-powered conversational forms and chatbots that engage visitors dynamically, collect critical lead information, and personalize interactions, thereby improving lead capture rates and supporting the sales pipeline.

Marketing, Sales, B2B SaaS, E-commerceFor: Marketing Teams, Sales Development Representatives, Website Managers

Scaling Global Reach with Multilingual Customer Engagement

Expanding into international markets presents challenges in providing localized and consistent customer support across different languages. Chaindesk's AI chatbots offer outstanding multilingual capabilities, allowing businesses to communicate effectively with customers in over 100 native languages, ensuring consistent support quality and facilitating global market penetration without proportional staffing increases.

Global E-commerce, International B2B SaaS, Travel & HospitalityFor: Global Operations Managers, Customer Experience Leaders, International Sales Teams

Streamlining Internal Knowledge Access for Employees

Employees often spend valuable time searching for internal information, from HR policies to IT troubleshooting, reducing productivity. Chaindesk allows organizations to train an AI agent on internal documents, wikis (Notion, Google Drive), and communication channels (Slack) to provide instant, accurate answers to employee queries, enhancing internal efficiency and reducing the burden on internal support teams.

Corporate, B2B SaaS, IT Services, Human ResourcesFor: HR Managers, IT Support Teams, Operations Managers, Employees

Frequently asked questions

Tags

support automationlead generation automationwebsite chatbotcustom chatbotno-code chatbot

Specifications

Deployment
Browser
API
Cloud
Target Audience
Individual
Startup
Business
Complexity
Developer

Pricing

Free

Per monthly

Free
  • 200 message credits/month (with gpt-4o-mini)
  • 1 Agent(s)
  • 1 Datastore(s)
  • 20,000 words storage
  • File upload limited to 20,000 MB / file
  • Website loader limited to 25 Pages
  • Access to GPT-4
  • Auto-Sync data sources
  • No team seats included
  • Remove Chaindesk branding
  • Whatsapp Integration
  • Slack Integration
  • Crisp Integration
  • Notion Integration
  • Google Drive Integration

Growth

Per monthly

$49
  • 10000 message credits/month (with gpt-4o-mini)
  • 2 Agent(s)
  • 2 Datastore(s)
  • 30,000,000 words storage
  • File upload limited to 30,000,000 MB / file
  • Website loader limited to 250 Pages
  • Access to GPT-4
  • Auto-Sync data sources
  • 10 team seats included
  • Remove Chaindesk branding
  • Dedicated support

Pro

Per monthly

$99
  • 20000 message credits/month (with gpt-4o-mini)
  • 5 Agent(s)
  • 10 Datastore(s)
  • 60,000,000 words storage
  • File upload limited to 60,000,000 MB / file
  • Website loader limited to 1,000 Pages
  • Access to GPT-4
  • Auto-Sync data sources
  • 25 team seats included
  • Remove Chaindesk branding
  • Dedicated support

Enterprise

Per monthly

$499
  • 200000 message credits/month (with gpt-4o-mini)
  • 100 Agent(s)
  • 100 Datastore(s)
  • 300,000,000 words storage
  • File upload limited to 300,000,000 MB / file
  • Website loader limited to 10,000 Pages
  • Access to GPT-4
  • Auto-Sync data sources
  • 200 team seats included
  • Remove Chaindesk branding
  • Dedicated support

Custom

Per monthly

Free
  • Tailored features and support based on needs

✓ Free plan • ✓ Plans from $49 / monthly • ✓ Enterprise options

Integrations

Notion
Google Drive
Slack
Zendesk
Zapier
Shopify

Links

Website GitHub

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