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Robylon AI

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Robylon AI automates customer support across email, chat, and phone. It uses AI with human oversight to handle over 90% of questions with 99% accuracy. Businesses can resolve issues faster, reduce staff workload, and save money thanks to its pay-per-resolution pricing.

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OverviewFeaturesUse CasesFAQIntegrationsPricing

About Robylon AI

Who It's For

Robylon AI is for businesses in areas like e-commerce, SaaS, and finance that want better customer service. It helps support, operations, and product teams by automating many daily tasks.

What You Get

You get highly accurate customer support, solving 99% of questions correctly and quickly. It handles complex tasks like returns and billing 24/7. This greatly reduces your team's work and improves customer happiness.

How It Works

This tool uses smart AI trained on many customer questions. Human experts also review and correct the AI to keep it accurate. It can be set up quickly, often within 7 days, and easily connects with your current helpdesk and other business systems.

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Features & Capabilities

⚙️ Core AI Functionality

High Accuracy with Human Oversight

Ensures 99% query accuracy through continuous learning, LLM audits, and 24/7 human supervision.

Rapid Deployment & Customization

Enables quick setup with pre-trained models and allows real-time updates to responses, workflows, and integrations.

Hybrid AI-Human Resolution

Guarantees 100% query coverage by combining AI automation with smart human backup agents.

🚀 Customer Service Automation

Automated Returns & Refunds

Streamlines the process for customers to initiate returns and refunds, integrating with relevant systems.

Personalized Product Suggestions

Boosts sales by recommending products tailored to customer preferences and history.

Billing & Subscription Management

Handles automated inquiries for billing, subscription status, and payment updates.

Instant Payment Problem Resolution

Assists customers in troubleshooting failed payments, updating methods, and confirming transactions.

🤝 Ecosystem Integration

Seamless Helpdesk Integration

Connects easily with existing helpdesk platforms across various communication channels like email, chat, and voice.

CRM & Inventory System Sync

Integrates with CRM and inventory systems for real-time data exchange and process automation.

Flexible Workflow Connectivity

Allows for dynamic updates to connect and synchronize with various internal and external systems as needed.

Use Cases

Automating E-commerce Returns & Refunds

E-commerce companies struggle with manual processing of returns and refunds, leading to delays and increased support costs. Robylon enables customers to effortlessly initiate and process returns and refunds in real-time by integrating with existing CRM and inventory systems, reducing agent workload and improving customer satisfaction.

E-commerceFor: Customer Support Team

Boosting Sales with Personalized Product Recommendations

Businesses aim to increase revenue by offering tailored product suggestions, but doing so manually is inefficient at scale. Robylon leverages customer preferences, purchase history, and browsing behavior to provide personalized product recommendations, boosting sales and enhancing the customer shopping experience.

E-commerceFor: Marketing Team

Streamlining Subscription & Billing Support

SaaS and Fintech companies frequently handle complex billing inquiries and subscription changes, straining support teams and potentially impacting customer retention. Robylon automates the resolution of billing questions, subscription management, and payment issue troubleshooting, ensuring instant support and reducing operational overhead.

SaaSFor: Customer Support Team

Enhancing Cross-Channel Customer Service Efficiency

Organizations across various sectors face challenges with high volumes of customer inquiries across email, chat, and voice, leading to long resolution times and inconsistent service. Robylon automates over 90% of these queries with 99% accuracy, providing 24/7 instant resolution, significantly reducing support workload, and improving overall customer satisfaction.

All IndustriesFor: Customer Support Team

Frequently asked questions

Tags

support automationemail automationchat automationquery resolutionphone agent automation

Specifications

Deployment
Browser
API
Cloud
Target Audience
Startup
Business
Complexity
Low-code

Pricing

Starter

Per monthly

Free
  • 250 message credits (~60 chats or 50 ticket replies)
  • Knowledge base agent included
  • 50 Knowledge Sources
  • 1 AI agent
  • Basic AI models (Gemini 2.0 Flash and Gemini 2.5 Flash)
  • Channel: Chat (web chat)
  • Upto 1MB KB limit
  • Basic analytics (deflection rate, CSAT, standard usage metrics)
  • Unlimited Human Agents

Pro

Per monthly

$39
  • Includes all features from the Starter plan
  • 2000 message credits (~500 chats or 600 ticket replies)
  • 500 Knowledge Sources
  • 5 AI agents
  • All AI models (Gemini 2.5 Pro, Claude 3.5 Sonnet, Claude 3.7 Sonnet and Claude 3.5 Haiku)
  • Channels: Chat, Whatsapp, Instagram
  • Upto 40MB KB limit
  • Advanced analytics (100 conversation insights, sentiment, coverage, accuracy, product recommendations)

Business

Per monthly

$199
  • Includes all features from the Pro plan
  • 12000 message credits (~3000 chats or 2400 ticket replies)
  • 10 AI agents
  • Channels: Chat, Whatsapp, Instagram, Freshchat, etc. (all channels including Freshdesk, Zendesk, Zohodesk)
  • 2000 Knowledge Sources
  • Upto 40MB KB limit
  • Advanced analytics (1000 conversation insights, sentiment, coverage, accuracy, product recommendations)

✓ Free plan • ✓ Plans from $39 / monthly

Integrations

Zendesk

Links

Website

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