Overview
Meya is a comprehensive conversational AI platform designed to help businesses create intelligent, scalable digital assistants and customer support solutions. By combining a flexible backend (The Grid), customizable chat interface (The Orb), and developer-friendly console, Meya empowers organizations to automate and enhance customer interactions.
Key Features
- Event-oriented architecture with custom Python and YAML programming
- Advanced chat UI with white-label customization
- Multi-channel messaging integrations
- Natural language understanding support
- Unlimited custom flow and component development
- Secure data handling with encryption and secrets vault
- DevOps-friendly deployment workflows
- Extensive third-party system integrations
Use Cases
- E-commerce customer support
- Technical product onboarding
- Financial service interactions
- Telecom customer service
- Consumer product assistance
- Professional service engagement
Technical Specifications
- Programming Languages: Python 3, YAML (BFML)
- Deployment: Cloud-hosted
- Integrations: Messaging platforms, CRMs, NLU providers
- Security: Data encryption, compliance-ready
- Scalability: Asynchronous high-performance architecture
- Development: Web console and local IDE support
