Overview
AgentsForce is an advanced AI customer service solution that learns from your organization’s top-performing agents to deliver exceptional customer support. With demonstrated resolution rates of up to 75% and cost reductions of 67% per ticket, it represents a significant advancement in automated customer service technology.
Key Features
- Adaptive Learning: Trains on existing agent interactions to replicate successful problem-solving approaches
- Enterprise Security: Built-in PII masking and data protection with SOC 2 compliance and GDPR readiness
- Comprehensive Problem Resolution: Accesses customer data, help center articles, and previous solutions to resolve tickets
- Intelligent Handoff: Seamlessly transfers complex cases to human agents when necessary
- High Accuracy: Maintains 99.8% accuracy in production environments
Performance Metrics
- 72% resolution rate achieved within 3 weeks
- 90% reduction in wait times
- 67% reduction in cost per ticket
- Outperforms comparable solutions like Intercom AI
Technical Specifications
- Developed by former AI leadership from Alibaba and Google
- Enterprise-grade security infrastructure
- Keeps sensitive data within client environment
- SOC 2 compliant and GDPR ready
Pricing Model
Outcome-based pricing structure where clients only pay for successfully resolved conversations.
