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AgentsForce

4.6 (324 reviews)

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This tool helps you create AI agents using simple English. These agents can automate customer service and business tasks across many channels like chat, email, and phone. They can also hand off complex issues to human staff smoothly, using up-to-date business information.

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Overview Features Screenshots & Demo Use Cases Reviews FAQ Pricing Integrations

What is AgentsForce?

Who It's For

This tool is for businesses of all sizes and types, serving both other businesses (B2B) and individual customers (B2C). It helps companies automate tasks, improve customer service, and boost operational efficiency.

What You Get

You get a platform to build AI agents that manage customer questions and business processes. These agents work across many channels like chat, email, and phone. They can also smoothly hand off complex issues to human staff with full context. Strong security and privacy features are included.

How It Works

You create AI agents by describing their tasks in plain English. The tool uses your business data and AI to provide smart, accurate responses. You can also edit agents visually or with code. Agents stay on topic and can escalate to a human when needed.

Features & Capabilities

⚙️ AI Agent Development

Natural Language Agent Generation

Create AI agents using simple, plain English descriptions.

Visual Agent Editing

Modify and refine AI agents through an intuitive visual interface.

Code-based Customization

Extend and customize AI agents using code within your preferred IDE.

Enterprise-Ready Deployment

Deploy robust and scalable AI agents suitable for enterprise environments.

🚀 AI Agent Applications

Knowledge Base Chatbot Creation

Develop support chatbots that leverage existing knowledge bases for instant answers.

AI Phone Lead Qualification

Utilize AI phone agents to automatically qualify sales leads.

Sales Intelligence Analysis

Analyze sales data, such as reasons for 'Closed Lost' deals from platforms like Gong.

Automated Email Routing

Implement AI agents to intelligently route customer emails to the correct departments.

🔒 Enterprise Security & Compliance

Enterprise-Grade Security

Ensure data protection and secure operations with robust enterprise security measures.

SOC 2 Compliance

Adhere to SOC 2 standards for managing customer data based on trust service principles.

GDPR Compliance

Comply with General Data Protection Regulation for data privacy and protection.

Screenshots & Demo

See AgentsForce in action with screenshots and video demonstrations

Product Screenshots

AgentsForce

Customer service AI that learns from your best agents to resolve tickets autonomously

Ready to see more?

Experience AgentsForce firsthand with a free trial or schedule a personalized demo.

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Real-World Use Cases

Automating Omnichannel Customer Support

Businesses struggle with high volumes of customer inquiries across various channels. This platform allows organizations to build AI agents that leverage knowledge bases and business data to provide instant, consistent, and personalized support across web chat, email, phone, and social media, with seamless human escalation for complex cases.

Industry: Customer Service • User Type: Customer Service Teams

AI-Powered Lead Qualification and Nurturing

Sales teams often spend significant time qualifying leads. This platform enables the creation of AI phone agents and other omnichannel agents to automatically engage, qualify, and nurture leads, ensuring that human sales representatives focus only on high-potential prospects, improving sales efficiency and conversion rates.

Industry: B2B Sales • User Type: Sales Development Teams

Streamlining Business Operations and Gaining Strategic Insights

Organizations face challenges in analyzing vast amounts of internal data and automating routine operational tasks. This platform allows users to build AI agents that can analyze business data (e.g., sales call transcripts, customer emails) to identify trends like reasons for lost deals or automatically route customer communications, thereby improving operational efficiency and providing actionable strategic insights.

Industry: Enterprise Operations • User Type: Operations & Business Intelligence Teams

Accelerating Enterprise AI Agent Development

Enterprises need to rapidly deploy secure, compliant, and custom AI agents without extensive coding. This platform provides a no-code Agent Builder for creating agents with plain English, visual editing, and code customization, all while ensuring enterprise-grade security, data privacy (SOC 2, GDPR, Einstein Trust Layer), and seamless integration with existing data, enabling quick deployment of tailored AI solutions.

Industry: Enterprise IT & Development • User Type: AI Development Teams & IT Leaders