Overview Features Screenshots & Demo Use Cases Reviews FAQ Pricing Integrations

What is Regal AI Phone Agent?

Who It's For

This tool is for businesses with high call volumes in sales, support, and operations, especially in healthcare, insurance, and financial services. It helps companies manage more customer interactions efficiently, ensuring no customer waits and better service.

What You Get

You get AI agents that sound human, understand emotions, and speak over 20 languages. They are available 24/7, ending wait times, and offer real-time monitoring, quality checks, and ensure compliance with HIPAA and SOC2 privacy rules.

How It Works

The AI agents use your customer data to personalize every call, and you can easily build and customize conversations with a no-code tool. Agents handle routine questions, qualify leads, set appointments, and transfer complex calls to human agents, updating records instantly.

Features & Capabilities

🤖 Autonomous AI Agents

AI Phone Agents

Autonomously handle millions of calls for sales, support, and operations with human-sounding AI.

AI Chat & SMS Agents

Provide conversational AI capabilities across chat and SMS channels for customer engagement.

AI Voice Agent Builder

Allows users to build and customize 24/7 human-sounding AI voice agents tailored to specific needs.

Multilingual AI Agents

Agents can speak over 20 languages fluently, offering global customer support and personalized interactions.

⚙️ Core Platform Functionality

Journey Builder

Design and automate customer engagement workflows across various touchpoints for optimal outcomes.

Unified Customer Profile

Centralizes all customer data to power personalized interactions and informed decision-making.

A/B Testing for CX

Optimize customer experiences by testing different engagement strategies and messages.

IVR (Interactive Voice Response)

Manages inbound call routing and provides self-service options to efficiently handle customer inquiries.

📈 Performance & Insights

Conversation Intelligence

Provides deep insights into customer interactions for continuous improvement and strategic adjustments.

Monitoring & Quality Assurance

Offers real-time monitoring and automated QA scorecards to ensure high standards of agent performance.

Analytics & Reporting

Delivers comprehensive data and reports on agent and campaign performance for measurable results.

Live Dashboards

Provides real-time visibility into operational metrics and customer engagement for immediate action.

📞 Enhanced Customer Outreach

Branded Caller ID

Displays your brand name on outbound calls to significantly increase answer rates.

Spam Remediation

Helps prevent your outbound calls from being flagged as spam, ensuring deliverability.

Sales Dialer

Provides tools for human agents to increase productivity and engagement in outbound sales calls.

Personalized Outreach

Tailor and automate customer outreach based on behavioral data for more relevant interactions.

🤝 Human-AI Collaboration

Unified Agent Desktop

Provides human agents with AI tools and a consolidated view of customer interactions for efficiency.

Seamless Agent Transfer

AI agents can seamlessly transfer complex or emotional calls to live agents with full context.

AI Agent Assistance

AI agents assist live agents by summarizing previous interactions and analyzing call sentiment.

Automated Lead Qualification

AI agents qualify leads with human-level precision, routing the best prospects to human teams.

🔗 Integrations & Security

Extensive Integrations

Connects with 40+ native applications for seamless data flow and workflow automation.

Real-time Data Sync

Integrates customer behavioral data to personalize interactions and update systems of record instantly.

Developer APIs & Webhooks

Offers tools for custom integrations and sending conversation outcome data to external systems.

Enterprise-Grade Security & Compliance

Ensures data privacy and security with SOC2, HIPAA, GDPR, CCPA, and TCPA compliance.

Screenshots & Demo

See Regal AI Phone Agent in action with screenshots and video demonstrations

Product Screenshots

Regal AI Phone Agent

AI agents that transform every customer conversation

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Real-World Use Cases

Automating 24/7 Inbound Customer Support

Businesses struggle with high call volumes and repetitive inquiries, leading to long hold times and frustrated customers. Regal's AI Phone Agents provide round-the-clock, emotionally intelligent support, automatically resolving common issues, triaging complex cases, and routing customers efficiently, significantly reducing operational costs and enhancing customer satisfaction.

Industry: Cross-industry, especially high-volume sectors like Healthcare, Insurance, Financial Services, eCommerce, Local Services • User Type: Customer Service Managers, Contact Center Operations, Support Teams

Accelerating Lead Qualification and Outbound Sales

Sales teams often waste time on unqualified leads and struggle to scale consistent outreach. Regal's AI Phone Agents autonomously qualify prospects, provide initial information, book appointments, and conduct proactive follow-ups at scale, ensuring human agents engage only with the most promising leads and significantly boosting conversion rates.

Industry: Sales-driven industries like Financial Services, Insurance, Education, Home Services, B2C SaaS • User Type: Sales Development Representatives (SDRs), Account Executives, Sales Managers, Go-to-Market Leaders

Optimizing High-Volume Appointment Setting

Managing a large volume of appointments and bookings is resource-intensive and prone to no-shows. Regal's AI Agents autonomously handle scheduling, confirmations, and reminders, eliminating the need for additional headcount, reducing idle time, and ensuring a smoother, more efficient booking experience for both customers and staff.

Industry: Healthcare, Legal Services, Local Services, Hospitality, Education • User Type: Operations Managers, Scheduling Coordinators, Administrative Staff, Sales Teams

Automating Collections and Improving Customer Retention

Businesses face challenges with recovering outstanding payments and proactively retaining at-risk customers through manual outreach. Regal's AI Agents intelligently automate collections calls, freeing human teams from repetitive tasks, and engage with customers to address issues, offer solutions, and improve overall retention rates.

Industry: Financial Services (Loan Collection & Servicing), Home Services, Subscription Services, eCommerce • User Type: Collections Teams, Customer Retention Specialists, Operations Managers

Frequently Asked Questions

Need more information?

For specific questions about Regal AI Phone Agent, pricing, or technical support, please contact the Regal AI Phone Agent team directly through their official website.

Visit Regal AI Phone Agent Website

Specifications

Available via:

Browser

API

Cloud

Built for:

Business