Overview
Parloa is a comprehensive AI Agent Management Platform designed to transform customer support through generative AI technologies. The platform provides end-to-end solutions for creating, testing, deploying, and monitoring AI-powered customer service agents across phone, chat, messenger, and other communication channels.
Key Features
- Low-code AI agent design with natural language prompting
- Pre-built and custom skill development
- Enterprise-grade QA and simulation tools
- Omnichannel deployment capabilities
- Real-time performance analytics
- Seamless integration with existing CRM, ERP, and contact center systems
- Microsoft Azure-powered scalable SaaS infrastructure
Use Cases
- Customer service automation
- Multi-channel support resolution
- Enterprise contact center transformation
- Multilingual customer interactions
- Real-time agent assistance
- Self-service customer support
Technical Specifications
- Platform: SaaS-based AI agent management
- Infrastructure: Microsoft Azure
- Integration Capabilities: CRMs, ERPs, CCaaS platforms
- Deployment Channels: Voice, chat, messenger, apps
- Security: Enterprise-grade compliance
- Scalability: Dynamic volume handling
