Overview
Outverse is an AI-powered customer support platform designed to transform support operations through intelligent automation and seamless agent collaboration. By leveraging advanced AI technologies, the platform enables businesses to dramatically reduce support ticket resolution times and improve overall customer experience.
Key Features
- Autonomous ticket deflection (up to 80% resolution rate)
- Context-aware AI agents that mimic human support team's communication style
- Custom policy and compliance guardrails
- Multi-step playbook creation
- Intelligent escalation and hand-off mechanisms
- Cross-departmental knowledge integration
- Real-time insights and performance tracking
Use Cases
- High-volume support environments
- Complex software product support
- Regulated industries requiring strict compliance
- Technical support teams seeking scalability
- Organizations wanting to reduce support ticket handling times
Technical Specifications
- SOC 2 & ISO 27001 compliant
- Data encryption at rest and in transit
- Custom AI model training
- Integration with existing support tools (Zendesk, Stripe, HubSpot)
- Adaptive learning capabilities
- Granular access controls and monitoring
