Overview
Forethought is a comprehensive AI-powered customer support platform designed to transform customer experience through intelligent automation and advanced machine learning technologies. By integrating seamlessly with existing support infrastructure, the platform enables businesses to optimize their customer service workflows and dramatically improve efficiency.
Key Features
- Solve: AI agent processing messages across email, chat, Slack, and API with intent detection and knowledge base leveraging
- Triage: Large Language Model (LLM) for understanding customer intent, automatic ticket tagging, and intelligent routing
- Assist: AI copilot providing relevant knowledge articles and suggested responses with 20% agent productivity boost
- Discover: Generative AI for recommending workflow optimizations, tracking performance, and measuring ROI
Use Cases
- E-commerce: Instant shipping status resolution and support cost reduction
- SaaS: Automatic case resolution and intelligent ticket routing
- FinTech: Enabling self-service and providing contextual agent support
- Travel: Streamlining customer inquiries and reducing response times
Technical Specifications
- Multi-channel support (email, chat, Slack, API)
- Large Language Model integration
- Chrome Extension for helpdesk integration
- Real-time performance tracking
- Advanced sentiment and intent analysis
