Overview
Echo AI is a cutting-edge Conversation Intelligence platform designed to extract maximum value from customer interactions using generative artificial intelligence. By analyzing conversations across multiple channels with unprecedented depth, the platform helps businesses unlock strategic insights and improve customer engagement.
Key Features
- Generative AI-native conversation analysis
- Real-time intent and retention signal detection
- AI-powered quality assurance and agent performance evaluation
- Support for multiple large language models
- Enterprise-scale infrastructure with 95%+ accuracy
- Instant start with no training required
- Customizable prompt-level analysis
Use Cases
- Reducing customer churn
- Increasing sales conversions
- Improving agent performance
- Detecting product and service issues
- Automating call monitoring and evaluation
- Strategic customer experience optimization
Technical Specifications
- Supports major 3rd party and hosted LLMs
- Generates hundreds of millions of data points
- Multi-channel conversation synchronization
- Integrates with 30+ platforms
- Real-time insights generation
- Advanced machine learning algorithms
