Overview
Auralis is a comprehensive AI-powered customer support platform designed to transform how businesses manage customer interactions. By leveraging advanced machine learning and natural language processing, Auralis provides intelligent automation across multiple support channels and industries.
Key Features
- 24/7 multilingual customer support
- AI-driven ticket triage and response generation
- Seamless integration with existing support platforms
- Real-time agent coaching and quality auditing
- Customizable AI models trained on your specific data
- Advanced sentiment and intent analysis
- Multi-channel support (chat, email, messaging platforms)
Use Cases
- Customer Support Optimization
- Sales Pipeline Enhancement
- E-commerce Customer Engagement
- Technical Support Automation
- Knowledge Base Management
- Agent Performance Improvement
Technical Specifications
- Language Support: 100+ languages
- Integration Capabilities: API-based connections
- Security Compliance: GDPR, SOC 2, ISO 27001, HIPAA
- Deployment Options: Cloud and On-Premise
- Machine Learning Model: Continuously adaptive
- Data Processing: Secure, anonymized preprocessing
