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11Sight

11Sight provides AI agents that handle customer calls and appointments around the clock. These virtual assistants take care of routine questions and bookings, ensuring no customer is missed. This frees up your human team for more complex tasks, helping businesses like car dealerships offer better service and improve efficiency.

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OverviewFeaturesUse CasesFAQ

About 11Sight

Who It's For

This tool is for businesses with many customer calls, like car dealerships and hotels. It also helps companies in marketing, healthcare, and banking. Any business wanting to answer customer questions quickly and automate everyday tasks will find this AI useful.

What You Get

You get AI agents that work 24/7, managing calls, video chats, and messages. They can book, change, or cancel appointments, answer common questions, and help guide sales leads. This solution also connects with your current customer systems and keeps all conversations secure.

How It Works

The AI agents become the first point of contact for your customers. They understand natural speech and handle most calls, about 76% of them, on their own. If a call is complex, the AI transfers it to a human, providing all conversation details. This means quick customer help and more focused human staff.

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Features & Capabilities

🤖 AI Agent Solutions

Service Agent

Provides first-line customer support, handles common inquiries, and manages appointments around the clock.

Frontdesk Agent

Greets incoming callers, answers general questions, and intelligently routes calls to the correct department or individual.

Sales Agent

Engages website visitors, answers product-specific questions, and qualifies leads before transferring to the sales team.

Outbound Agent

Proactively contacts customers for appointment reminders, service notifications, and other important alerts.

⚙️ Core AI Functionality

24/7 Automated Support

Offers continuous availability, ensuring customer inquiries are handled at any time without human intervention.

Intelligent Call Routing

Automatically handles a large percentage of calls and seamlessly transfers complex cases with full context to human agents.

Comprehensive Appointment Management

Facilitates booking, canceling, and rescheduling appointments efficiently based on customer requests.

Contextual Customer Engagement

Greets customers personally, gathers essential information, and maintains conversational context across interactions.

Use Cases

Automating 24/7 Customer Service & Appointment Management

Businesses struggle with high volumes of routine customer inquiries and appointment scheduling, leading to long hold times and staff overload. The 11Sight Service Agent provides 24/7 assistance by autonomously booking, canceling, or rescheduling appointments and handling common questions, freeing human teams for complex issues.

Automotive, HospitalityFor: Service Managers, Call Center Teams

Accelerating Sales Lead Qualification and Website Engagement

Sales teams are often burdened by unqualified leads and missed opportunities to engage website visitors instantly. The 11Sight Sales Agent proactively interacts with website visitors, answers detailed product questions, and qualifies leads before transferring them to sales with full conversation context, streamlining the sales pipeline.

Automotive, B2B SalesFor: Sales Teams, Marketing Leaders

Proactive Customer Engagement for Service and Retention

Maintaining consistent customer engagement for service reminders and important alerts is critical but resource-intensive. The 11Sight Outbound Agent automates proactive outreach, sending appointment reminders, recall notices, and service alerts to keep customers informed and drive repeat business, significantly improving retention and service revenue.

Automotive, HealthcareFor: Service Managers, Customer Retention Teams

Streamlining Inbound Call Routing and General Inquiries

Organizations frequently face inefficiencies in directing diverse inbound calls and handling general inquiries, leading to caller frustration and wasted staff time. The 11Sight Frontdesk Agent serves as a virtual receptionist, expertly greeting callers, answering common questions, and accurately routing calls to the appropriate department or taking messages, ensuring a smooth customer experience.

General Business, Automotive, HospitalityFor: Front Desk Staff, Office Managers

Frequently asked questions

11Sight is an AI-driven customer engagement platform primarily designed for automotive dealerships but also used in other industries. It offers AI-powered human-like voice agents that handle customer inquiries, book appointments, qualify leads, and drive sales 24/7 without human intervention. It supports voice, video, chat, and integrates seamlessly with CRM and DMS systems to sync call data and appointments in real time.

The AI agents answer inbound phone calls, understand natural speech, and perform tasks such as booking service appointments, confirming or canceling bookings, answering FAQs, and routing calls with context. It acts like a virtual receptionist reducing hold times and staffing overhead while providing a fast and natural conversational experience.

11Sight provides AI-powered voice and video calls with no downloads needed, accessible via browser or mobile. It offers 24/7 availability ensuring no missed calls or voicemails. It includes integration with automotive CRMs and other systems for automatic data logging and appointment scheduling. The platform also features enterprise-grade security and compliance with standards like GDPR and CCPA, call orchestration including routing, team ringing, and call recording, campaign management with tracking URLs and lead capture forms, and pre-call CRM intelligence to provide agents relevant caller info in real time.

Primarily automotive dealerships but also suitable for marketing, telecommunications, healthcare, banking, and other industries focused on accelerating sales by reducing time-to-first meeting and automating repetitive customer interactions.

It automates routine inbound calls, booking service appointments in under 90 seconds, reducing double bookings and missed calls. Human agents can then focus on high-value tasks. The AI handles about 76% of calls, transferring only complex cases with full context to human staff.

The pricing plans for 11Sight include Starter at $30 per seat/month, Premium at $50 per seat/month, and Enterprise with custom pricing. A 14-day free trial is also available.

Yes, all calls and AI interactions are end-to-end encrypted and compliant with privacy regulations like CCPA and GDPR.

Yes, it integrates with all CRM and DMS systems, including HubSpot through OAuth and automotive CRMs via XML ADF format, allowing seamless workflow integration.

11Sight offers a help center with tutorials, troubleshooting guides, and user support. Contact options include phone support and demo requests.

Tags

support automationlead qualificationvirtual assistantsales engagementcall routing

Specifications

Deployment
Browser
Cloud
Browser
Target Audience
Business
Enterprise
Complexity
No-code

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