What is Simple Phones?

Simple Phones is an AI-powered communication platform that automates inbound and outbound business phone calls through customizable AI voice agents. It helps businesses handle calls efficiently, book appointments, answer FAQs, and provide customer support without missing calls.

What tasks can the AI agent perform?

The AI agents can answer inbound calls, make outbound calls (including follow-ups and cold calls), book appointments, calculate mortgage payments or other custom tasks, answer frequently asked questions based on uploaded FAQs or website content, route or escalate calls to humans or other numbers, leave messages, and fulfill customer requests.

Can I customize the AI agent?

Yes. You can continuously customize your AI agent’s training data, language, accent, behavior, call handling rules, and phone number. You can also add your website or FAQ documents for the AI to reference. Customizations are free and ongoing after initial setup.

Which languages and accents are supported?

Simple Phones supports multiple languages and accents—over 19 language/accent options are available, making it suitable for international businesses.

How does call management work?

Calls are transparently logged, including the source, duration, and full transcript. Calls can be routed or escalated to different business numbers or human agents. Missed calls can be forwarded based on your preferences. Notifications (texts, emails, webhooks) can alert team members about specific customer needs.

Can I keep my existing business phone number?

Yes. Simple Phones allows you to keep your existing number or use numbers they assign. You can configure how missed calls are handled and routed.

How is data privacy handled?

Call data, recordings, and transcripts are securely stored and accessible only via your dashboard. The platform uses encryption and complies with data protection standards to safeguard sensitive customer information during calls.

How do I start using Simple Phones?

Upon signup, you provide your business details and website or FAQ documents. A starter AI agent is generated, capable of basic tasks such as answering calls and booking appointments. You can then request ongoing customizations tailored to your business needs.

Is there support or documentation available?

Yes. Simple Phones offers tutorials, help center articles, and responsive customer support for onboarding, agent creation, customization, and troubleshooting.

What are the pricing and plans like?

Pricing starts at around $49/month for 100 calls, with scalability for larger volumes. The service does not require long-term commitments.

What are typical use cases?

Use cases include customer support automation, appointment scheduling, lead follow-ups and cold calling, FAQ answering, pre-screening customer inquiries, and retrieving customer or patient information.

Can Simple Phones integrate with my CRM or other business tools?

Yes. It offers API and webhook integrations and CRM compatibility, enabling data sharing and workflow automation.

Simple Phones Review 2025 | AI Infrastructure & MLOps Tool

About Simple Phones

Who It's For

This service helps businesses ensure every customer call is answered. It manages all incoming calls and can even make outbound calls for sales or follow-ups. If you need reliable, automated phone support without missing any opportunities, this AI solution is perfect for you.

What You Get

You receive a smart AI voice agent, fully customized for your brand, speaking in various languages and accents. This agent can book appointments, answer FAQs from your website, and make calls to potential leads. All calls are recorded and transcribed for easy review.

How It Works

Simply provide your business details to set up your AI agent. You can forward calls from your current number or get a new one. The AI then answers calls and handles requests. You can easily adjust its responses and actions over time to fit your specific business needs.

Features & Capabilities

🤖 Core AI Call Functionality

Intelligent Inbound Calling

An AI voice agent answers incoming calls, learns, and improves over time to handle customer inquiries effectively.

Proactive Outbound Dialing

Utilize the AI agent for automated outbound calls, including customer follow-ups, lead nurturing, and cold calls.

Customizable AI Agent

Tailor your AI agent for specific business needs such as appointment booking, mortgage calculations, or complex FAQ answering.

Website & Document Crawling

Empower the AI to answer questions by integrating content directly from your website or FAQ documents.

📞 Advanced Call Management

Dynamic Call Routing & Escalation

Route calls to different numbers or alert team members via text, email, or webhooks based on specific customer needs.

Comprehensive Call Logging

Access a transparent record of all calls, including caller details, duration, and full transcripts, with in-dashboard testing.

Seamless Number Integration

Maintain your existing business number by forwarding missed calls, or all calls, to the AI agent for intelligent handling.

🔗 System Integration & Voice Options

CRM & Webhook Integration

Connect with popular or custom CRM systems and integrate with tools like Zapier for automated data flow and workflows.

Multi-language & Accent Support

Choose from a wide variety of languages and accents, and customize response timing and wording to match your brand.

Complex Inquiry Handling

Extend AI capabilities with custom knowledge bases, calculators, or directories, with options to transfer calls to live agents.

Use Cases

Automating First-Line Customer Support and FAQ Answering

Businesses often miss calls and struggle to provide instant support for common inquiries, leading to frustrated customers and overburdened staff. Simple Phones deploys a customizable AI agent to answer inbound calls, leveraging website and FAQ content to provide immediate, accurate responses, thereby reducing agent workload and improving customer satisfaction.

General Business, E-commerce, Service Industry, HealthcareFor: Customer Service Teams, Support Managers, Small Business Owners

Streamlining Outbound Sales and Lead Follow-up

Sales teams require significant time and resources for lead follow-ups and initial outreach, often leading to missed opportunities. Simple Phones' AI agent can proactively conduct outbound calls to nurture leads, make cold calls, and ensure no sales opportunity is missed, effectively acting as an automated sales assistant to scale outreach efforts.

B2B Sales, Real Estate, Financial Services, SaaSFor: Sales Development Teams, Account Executives, Marketing Managers

Enhancing Appointment Scheduling and Availability

Manual appointment booking is time-consuming and limits service availability to business hours, causing inconvenience for clients and staff. This AI agent automates the entire scheduling process for inbound callers, seamlessly booking appointments and managing calendars 24/7, freeing up staff and improving client convenience and operational efficiency.

Healthcare, Professional Services, Salons & Spas, Automotive ServicesFor: Office Managers, Receptionists, Clinic Coordinators

Delivering Specialized Information and Complex Service Support

Organizations in specialized fields often need to provide callers with highly specific information or complex service calculations, which can be resource-intensive. Simple Phones can be customized with vast knowledge bases or custom logic (e.g., mortgage calculators, doctor directories) to provide detailed answers and fulfill requests, or intelligently route to the right human expert.

Healthcare, Financial Services, Real Estate, Government ServicesFor: Specialist Call Centers, Hospital Administrators, Financial Advisors

About Simple Phones