Surva.ai is an AI-powered survey platform that helps businesses generate, distribute, and analyze surveys, reviews, and testimonials. It automates question generation, survey delivery, response collecting, and AI-driven data analysis to provide actionable insights.

What types of surveys can I create with Surva.ai?

You can build various surveys including post-purchase surveys, product feedback, customer satisfaction, churn reduction, onboarding feedback, and testimonials. The system also supports A/B testing and tailored surveys for different teams like marketing or engineering.

How does Surva.ai use AI in surveys?

Surva.ai uses AI to generate relevant survey questions with one click and to analyze survey data. The platform automates coding of open-ended feedback, identifies key themes, and suggests action points, saving time and simplifying complex data analysis for teams without dedicated data scientists.

Can Surva.ai integrate with other platforms?

Yes, Surva.ai integrates with Shopify, Stripe, Gmail, Outlook, and other systems. There is also an API available for developers to integrate Surva.ai with external systems programmatically.

How do I install Surva.ai on Shopify?

Surva.ai offers a Shopify app specifically for post-purchase surveys. There is a step-by-step guide available to set up and install the Surva.ai survey app within your Shopify store for collecting post-purchase customer feedback.

How do I analyze survey data with Surva.ai?

Surva.ai guides users through cleaning, coding, and thematic grouping of responses. Its AI capabilities assist in automatically tagging feedback into categories and highlighting actionable insights, helping teams discover pain points and optimize product-market fit.

What support resources does Surva.ai offer?

Surva.ai provides an extensive Help Center with FAQs, guides, tutorials, and support articles covering features, setup, integrations, billing, and account management. The support team is available for additional help via their contact page.

Does Surva.ai help with writing good survey questions?

Yes, Surva.ai provides resources and blog posts on how to write unbiased, clear, and effective survey questions to get authentic and actionable feedback from respondents.

Can I automate survey delivery and follow-ups?

Yes, Surva.ai supports automation of survey dispatch and follow-ups, including sending surveys directly from email accounts and scheduling reminders to increase response rates.

How does Surva.ai handle branding and customization?

Survey widgets can be tailored to match your brand identity and integrated seamlessly into your website or SaaS platform to maintain a consistent customer experience.

Surva.ai

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Surva.ai helps businesses automatically get more customer reviews and feedback. It uses AI to easily create and send surveys, collect testimonials, and even prevent subscription cancellations with smart offers. This makes it simple to understand your customers and grow your business more effectively.

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Overview Features Use Cases FAQ Integrations Pricing

About Surva.ai

Who It's For

Surva.ai is for businesses that want more customer reviews on sites like G2 and Google. It helps companies easily get feedback, show off great testimonials, and stop customers from canceling subscriptions.

What You Get

You get automated requests for customer reviews on popular sites and easy testimonial collection for your website. AI helps you create, send, and analyze surveys for quick insights. Plus, it offers tools to stop customers from canceling.

How It Works

Surva.ai links to your customer's journey and automatically sends personalized review requests. You create surveys quickly with AI, send them out, and the AI analyzes the feedback. This makes it simple to understand customer needs and take action.

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Features & Capabilities

⭐️ Automated Review & Testimonial Management

Automated Review Requests

Automatically sends personalized review requests for platforms like G2, Google, and Capterra based on customer events.

Targeted Review Solicitation

Directs review requests to your happiest customers to maximize positive feedback and 5-star ratings.

Testimonial Wall of Love

Showcases positive customer testimonials and reviews on a beautiful, customizable 'Wall of Love' on your website.

Effortless Testimonial Collection

Simplifies the process of gathering authentic testimonials from satisfied customers.

📝 Intelligent Survey Creation & Distribution

AI Survey Generation

Uses AI to instantly generate relevant survey questions based on your specified goals in one click.

Customizable Survey Design

Allows tailoring survey widgets to match your brand's aesthetics and seamlessly integrate them into your platform.

Multi-Channel Survey Sharing

Provides flexible options to share surveys via direct links, triggered events, or embedded widgets for targeted feedback.

Email Survey Integration

Enables sending surveys directly from Google Workspace or Microsoft Outlook email accounts for increased engagement.

📊 Advanced Feedback Analytics & Insights

AI-driven Insights

Unlocks intelligent, actionable analysis for each survey, providing key takeaways based on collected responses.

Survey Performance Tracking

Monitors crucial metrics like survey starts, completions, and top-performing questions to optimize response rates.

Survey A/B Testing

Allows A/B testing of different survey versions to identify the most effective questions and maximize insightful data collection.

💲 Churn Prevention & Revenue Recovery

Dynamic Churn Offers

Triggers personalized offers and incentives when customers attempt to cancel their subscriptions to reduce churn.

Customizable Cancellation Flows

Provides flexible and customizable flows for managing customer cancellations and downgrades effectively.

Stripe & Billing Integration

Seamlessly integrates with Stripe and other billing platforms to automate and enhance churn reduction efforts.

Use Cases

Automating Public Review Collection and Display

Many businesses struggle to consistently gather public reviews and effectively showcase positive customer feedback. Surva.ai solves this by automatically sending personalized review requests to happy customers via G2, Google, and Capterra, linking to signup or purchase events, and consolidating testimonials onto a customizable 'Wall of Love' on their website to boost credibility and conversions.

B2B SaaS, E-commerceFor: Marketing Teams, Growth Managers, Product Marketing

Proactively Reducing Customer Churn with Targeted Offers

Customer churn is a significant challenge for subscription-based businesses, directly impacting revenue. Surva.ai helps mitigate this by integrating with billing platforms like Stripe to trigger dynamic, customizable offers (e.g., discounts, paused subscriptions) precisely when customers attempt to cancel or downgrade, thereby recovering potential lost revenue and improving customer retention.

B2B SaaS, Subscription ServicesFor: Customer Success Teams, Revenue Operations, Product Managers

AI-Powered Customer Feedback Analysis for Product & Market Fit

Collecting customer feedback is easy, but extracting actionable insights from large volumes of survey data, especially open-ended responses, is often complex and time-consuming. Surva.ai leverages AI to automatically generate survey questions, analyze responses, code open-ended feedback, identify key themes, and highlight actionable insights, enabling product and marketing teams to quickly understand pain points and optimize product-market fit without needing a dedicated data scientist.

B2B SaaS, Technology, E-commerceFor: Product Managers, UX Researchers, Marketing Analysts, Customer Success Leaders

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