What are the key features of Siena AI?

Siena AI's key features include agentic, multi-step task resolution that can complete complex workflows independently, such as updating addresses or generating labels. It also offers AI Personas with customizable AI voices and personalities to ensure responses match brand tone consistently across channels. Omnichannel support means it works seamlessly across email, SMS, social media, Shopify, and other e-commerce platforms. Real-time knowledge base integration allows it to access product catalogs, customer history, and policies for accurate responses. Proactive sales and review management provides generative product recommendations and manages reviews automatically. Additionally, it offers multilingual support for customer inquiries in multiple languages and AutoQA and analytics to automatically validate information and generate data-driven business insights.

Siena AI is an AI-powered customer service chatbot that elevates customer experience by blending AI efficiency with empathy to boost satisfaction and loyalty.

How does it integrate?

It offers easy integration with existing tools like Shopify, Gladly, Gorgias, Zendesk, and social media platforms.

What tasks can Siena automate?

Siena can automate customer inquiries, order modifications, social media moderation, subscriptions, and post-purchase workflows like returns or refunds.

How does it improve customer experience?

It improves customer experience through faster issue resolution, consistent brand voice, and by handling large volumes of queries without increasing headcount.

How to identify Siena interactions?

Automated tickets are tagged with "handled-by-siena".

How can I contact support for integration help?

Direct support for integration help is available via andrei@siena.cx.

Siena AI

4.6

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Siena AI is an intelligent chatbot for online businesses, blending AI power with empathy. It handles customer inquiries, order changes, and complex tasks like returns, ensuring quick, consistent support. This improves satisfaction, boosts sales, and frees up your team for high-value work.

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Overview Features Use Cases FAQ Pricing

About Siena AI

Who It's For

Siena AI is for online businesses and e-commerce brands. It helps companies manage many customer questions and tasks more efficiently. If you want to scale your customer service with consistent, empathetic support without hiring more staff, Siena AI is built for you.

What You Get

You get an AI agent that handles most customer interactions. This means quicker responses, faster problem-solving, and happier customers. It also suggests products to boost sales and automates tough post-purchase tasks like returns, refunds, and subscription changes.

How It Works

Siena AI connects to your current e-commerce and helpdesk tools. It learns your brand's unique voice and how customers typically behave. The AI then uses this knowledge to answer questions across all platforms, completing multi-step tasks like processing returns fully.

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Features & Capabilities

🤖 Core AI Commerce Agents

Empathic CX Agents

AI agents designed specifically for commerce, combining human empathy with AI efficiency to elevate brand interactions.

Commerce-Specific Workflows

Runs specialized e-commerce tasks with deep domain expertise to streamline customer service.

Generative Product Recommendations

Drives sales and retention by offering intelligent, in-the-moment product suggestions to customers.

⚙️ Workflow Automation

Automated Post-Purchase Workflows

Handles complex tasks like order tracking, returns, refunds, and address updates in a single flow.

Subscription Management Automation

Automates processes for skipping, pausing, or swapping subscriptions, enhancing loyalty and boosting AOV.

Social Media Engagement

Engages shoppers on social channels, answers product questions, captures buying intent, and converts engagement into sales.

🎨 Brand Voice & Personalization

Unified Brand Voice

Mirrors your brand's tone, voice, and customer behavior to ensure consistent communication across all channels.

Channel-Specific AI Personas

Crafts and designs personalized AI agents with ease for each distinct communication channel.

📊 Business Insights & Growth

Strategic Business Insights

Transforms customer interactions into strategic business insights that drive revenue and retention.

Anticipatory Customer Needs

Delights customers by proactively anticipating their needs better than anyone else.

🔗 System Integration & Control

Seamless Platform Integration

Connects effortlessly to your existing helpdesk, commerce stack, and customer data systems.

Human Agent Collaboration

Enhances human agent workflows with AI Assistant, Copilot for drafting replies, and Collaborative AI Routing for clear handoffs.

Enterprise-Grade Control

Ensures the highest enterprise standards with guardrails and granular controls to keep every interaction on brand and policy.

Use Cases

Automating High-Volume Customer Service Inquiries

E-commerce brands are often swamped with repetitive customer questions about orders, returns, and refunds, leading to slow response times and agent burnout. Siena AI autonomously handles these complex post-purchase and pre-purchase workflows, providing instant, accurate resolutions across all channels and significantly improving CSAT and operational efficiency.

E-commerceFor: Customer Service Teams

Driving Revenue with AI-Powered Product Recommendations

Businesses struggle to personalize interactions at scale and convert customer service engagements into sales opportunities. Siena AI leverages customer data to proactively offer tailored product recommendations and subscription management options in real-time, effectively transforming support interactions into direct revenue drivers and boosting customer lifetime value.

E-commerceFor: Marketing Leaders

Scaling Social Media Engagement and Moderation

Managing customer inquiries and engagement across various social media platforms is a labor-intensive challenge for growing brands. Siena AI efficiently engages shoppers, answers product questions, and captures buying intent on social channels, enabling brands to scale their social presence and convert community interactions into tangible sales growth.

E-commerceFor: Social Media Managers

Maintaining Consistent Brand Voice Across All Customer Touchpoints

Ensuring a unified and empathic brand voice across all customer service channels can be difficult with multiple agents and platforms. Siena AI allows brands to define and deploy custom AI Personas that mirror their unique tone and customer behavior, guaranteeing consistent, on-brand, and personalized interactions everywhere customers engage.

B2C RetailFor: CX Directors

Empowering Human Agents and Streamlining Escalations

Human agents frequently spend valuable time on routine tasks, reducing their capacity for complex problem-solving and leading to inefficiencies in escalations. Siena AI offloads basic inquiries, and its AI Assistant provides human agents with tools for drafting on-brand replies and clear handover notes, fostering collaboration and enhancing overall CX team productivity and job satisfaction.

E-commerceFor: Customer Service Agents

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