Sierra

Deploys an empathetic AI agent that is consistently available, aligns with brand tone, and delights customers.

Enables the AI agent to assist customers with complex issues, handling tasks like exchanges or subscription updates in real-time.

Utilizes analytics and reporting to quickly adapt to business changes and continuously enhance the customer experience.

Delivers faster, personalized, and empathetic voice interactions, with an AI agent capable of real-time reasoning and action.

Seamlessly integrates with existing call center technology, providing conversation summaries and intelligent routing for escalations.

Uses Agent OS to build AI agents once and deploy them consistently across all customer communication channels.

Allows companies to imbue their AI agent with their specific identity, policies, processes, and knowledge base.

Guides the AI agent with defined goals and guardrails to ensure solutions are on-point and aligned with company policies.

Enables the AI agent to perform actions directly within business systems, such as updating CRM cases or managing orders.

Implements guardrails to keep the agent on-topic and provides real-time monitoring of live AI interactions.

Ensures deterministic and controlled interactions when the AI accesses systems of record, adhering to security policies.

Guarantees customer data is used solely for the company's agent, not for model training, and encrypts/masks personally identifiable information.

Provides built-in quality assurance workflows to help teams understand the reasoning behind every AI-driven interaction.