Who It's For
Outverse helps companies with many support requests, particularly in regulated industries or with complex products. It's for teams wanting to automate tough, multi-step tasks, letting human agents focus on more important customer conversations.
What You Get
You get AI agents that resolve tickets, collect info, and provide updates. They can also perform actions across your systems, like processing refunds. The tool triages tickets, increasing your support capacity and giving you insights into AI performance.
How It Works
AI agents handle full workflows by using your tools and following your policies. It starts by understanding a customer's request, then executes a set policy. You prioritize automation opportunities with us, build solutions, and then measure and improve their effectiveness.
