Decagon

Build and iterate complex AI agent logic using natural language instructions that compile into code.

Resolve customer issues consistently across voice, chat, email, SMS, and custom channels from a single AI platform.

Consolidates customer interaction data into a complete view for continuous AI learning and improvement.

Connect AI agents with existing knowledge bases, data sources, and support tools effortlessly.

Achieve measurable ROI quickly by eliminating long development cycles and costly professional services.

Provide human agents with full context for seamless handoffs and continued support.

Conduct live A/B testing to continuously refine and improve AI agent performance in real-time.

Simulate customer interactions at scale to ensure the quality, reliability, and security of AI agents.

Continuously improve AI agent behavior and logic through testing, versioning, insights, and alerting.

Gain full visibility into AI agent logic and conversation flows at any point for transparent operations.

Automatically identify key themes, detect anomalies, and unlock valuable insights across all customer conversations.

Offers always-on quality assurance and continuous monitoring for AI agents to maintain high performance.