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Lorikeet

From $1500/mo

Lorikeet is an AI customer support platform that truly solves complex customer problems across chat, email, and voice. Unlike basic chatbots, it uses your company's rules and integrates with your systems (like Zendesk, Stripe) to take real action. This ensures accurate problem-solving without just deflecting issues.

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About Lorikeet

Who It's For

Lorikeet is designed for companies with complex customer support, especially in regulated fields like finance and healthcare where accuracy is vital. It helps businesses resolve tough customer problems across all channels efficiently, without continuously expanding their human support team.

What You Get

You gain an AI that truly resolves issues, going beyond simple FAQ answers. It tackles complex tasks like processing refunds or rescheduling appointments with high accuracy. This means quicker solutions for customers, increased satisfaction, and human agents can focus on more unique problems.

How It Works

The AI integrates with your existing tools and follows your company's specific procedures to get things done. It operates across chat, email, and voice, performing real actions within your systems. If a problem is too difficult, it smoothly escalates to a human, giving them all the necessary details.

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Build one knowledge base all your AI tools draw from, kept current with your review.

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Features & Capabilities

⚙️ AI Core Capabilities

Advanced Problem Resolution

Handles complex, high-stakes customer issues with precision and accuracy, going beyond simple FAQ responses.

Workflow Automation & Execution

Follows defined Standard Operating Procedures (SOPs) and executes multi-step operational flows to resolve problems from end to end.

Intelligent Escalation

Automatically identifies issues it cannot resolve and seamlessly hands them over to human agents with comprehensive context.

🔗 Integration & Reach

Omnichannel Customer Engagement

Provides support across all major customer communication channels including chat, email, voice, SMS, and custom SDKs.

Enterprise System Integration

Integrates with existing business tools and internal APIs, such as Zendesk and Stripe, to perform actions and resolve issues directly.

Use Cases

Automating Complex Customer Service Workflows

Businesses often struggle with high volumes of complex customer requests such as refunds, policy updates, or rescheduling that typical chatbots cannot handle, leading to frustrated customers and overburdened human agents. Lorikeet solves this by automating multi-step, high-stakes workflows across chat, email, and voice, integrating directly with internal systems to take real actions and resolve issues with precision.

Fintech, Healthtech, EcommerceFor: Customer Service Leadership, Head of Operations, CX Managers

Scaling Customer Support Operations Efficiently

Companies experiencing rapid growth or seasonal spikes face immense pressure to scale customer support without proportional increases in headcount, risking service quality or incurring prohibitive costs. Lorikeet enables organizations to handle a large volume of complex inquiries with high accuracy, offloading human agents and allowing businesses to maintain excellent service levels and improve CSAT during periods of growth.

Growth-stage SaaS, Fintech, HealthtechFor: Chief Operating Officer, Head of Customer Operations, Customer Service AI Product Lead

Enhancing Customer Experience with Proactive Multi-Channel AI

Customers expect quick, accurate, and consistent support across all channels, but traditional bots often deflect complex issues, forcing customers to repeat themselves or switch channels. Lorikeet provides a universal AI concierge that proactively resolves challenges across chat, email, and voice by taking real actions within company systems, delivering a seamless and efficient customer experience that significantly improves satisfaction.

All industries with customer-facing operations (e.g., Travel, E-commerce)For: Senior CX Manager, Customer Service Leadership, Product Managers

Ensuring Compliance and Accuracy in Regulated Support

In regulated industries like financial services and healthcare, customer support interactions must strictly adhere to SOPs and compliance, yet traditional AI risks 'hallucinating' or deviating from protocols. Lorikeet's Intelligent Graph architecture ensures deterministic, consistent resolution by precisely following predefined workflows and integrating deeply with internal systems to perform actions with 99% accuracy, providing a reliable and compliant automated support solution.

Fintech, Healthtech, Regulated IndustriesFor: Compliance Officers, Head of Operations, Risk Management

Frequently asked questions

Lorikeet AI is an AI customer support platform designed to resolve complex customer problems rather than simply deflect them to humans. It's specifically built for regulated industries like fintech and healthtech, where accuracy is critical. Unlike basic chatbots that provide FAQ answers, Lorikeet mimics your best human agents by following the exact workflows and standard operating procedures they use.

Lorikeet's primary strength is handling tasks that typical chatbots struggle with. These include replacing lost credit cards, rescheduling flights, processing refunds, updating insurance policies, and processing payments. The system can log into multiple systems and take real actions within your infrastructure.

Rather than using simple retrieval-augmented generation (RAG) or purely agentic models, Lorikeet employs an "Intelligent Graph architecture"—a structured, rule-based system designed to prevent AI hallucinations. This deterministic approach ensures consistent ticket resolution instead of the AI creating new solutions for each similar problem.

As of October 2025, Lorikeet launched a "Team of Agents" platform enabling AI agents to collaborate across voice, chat, email, and SMS. This allows the system to call vendors, text doctors, and take action in the real world to solve customer issues.

The platform is built with escalation logic to hand tickets to human agents when appropriate, preventing frustrating AI loops and maintaining customer satisfaction.

Lorikeet integrates directly with your tools and systems, allowing it to check order statuses, process refunds in payment systems like Stripe, and access company knowledge bases. It can sync with helpdesks, wikis, Google Docs, and past tickets.

Lorikeet operates on a credit-based system. According to their 2025 pricing, simple FAQ answers use fewer credits (approximately 0.67 credits), complex workflow resolutions use more credits (approximately 1.25 credits), and the Start plan costs $500 per month and includes up to 750 resolutions, with features like email and chat support.

Lorikeet is optimized for Fintech customer support, Healthtech customer support, Ecommerce customer support, and any business with complex, regulated operations requiring precise handling.

Unlike traditional AI support solutions that rely on help center content and simple Q&A, Lorikeet follows your company's playbooks and SOPs to the letter. It reduces hallucinations by giving the language model only the specific, focused task it needs to complete at each step in a workflow, rather than expecting it to manage entire conversations. The platform also includes robust testing and simulation capabilities, allowing you to test the AI on thousands of past tickets before deployment, giving you a clear forecast of resolution rates and allowing you to review and tweak responses in a safe environment.

Lorikeet has secured significant investment, including a $9M funding round led by Blackbird VC alongside Square Peg, Skip Capital, and strategic angels.

Tags

support automationomnichannel supportchat automationemail support automationzendesk integration

Specifications

Deployment
Browser
API
Cloud
Target Audience
Business
Enterprise
Complexity
Developer

Pricing

Start

Per monthly

$1500
  • 18,000 credits per year
  • Chat, email, SMS resolution credits: 0.95
  • Voice resolution credits: 1.50
  • Routing or analytics tagging, per ticket: 0.15
  • Automated QA, per ticket: 0.15

Scale

Per monthly

$4000
  • 48,000 credits per year
  • Chat, email, SMS resolution credits: 0.80
  • Voice resolution credits: 1.20
  • Routing or analytics tagging, per ticket: 0.10
  • Automated QA, per ticket: 0.10

Enterprise

Per monthly

Contact sales
  • Custom credits per year
  • Chat, email, SMS resolution credits: Custom
  • Voice resolution credits: Custom
  • Routing or analytics tagging, per ticket: Custom
  • Automated QA, per ticket: Custom

✓ Plans from $1500 / monthly • ✓ Enterprise options

Integrations

Zendesk
Stripe

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