Credal AI is an enterprise platform that enables organizations to build secure, access-controlled AI agents tailored for various workflows, such as HR support, contract review, customer service, and complex multi-agent collaborations.

How does Credal ensure security and data privacy?

Credal mirrors existing permissions from systems like Google Drive, Slack, Salesforce, and Sharepoint so AI agents only access data the end user is already authorized to see. It automatically masks and redacts Personally Identifiable Information (PII) to prevent sensitive data from being exposed to AI models. It maintains granular audit logs tracking data access and queries for full transparency. The platform is SOC 2 Type II certified, HIPAA-ready, and compliant with major data privacy frameworks including EU/UK/Swiss Data Privacy Framework.

How do Credal AI agents work?

Agents are purpose-built AIs created by selecting a model, connecting relevant enterprise data sources, and writing a custom prompt with instructions for how to handle queries. They use Retrieval-Augmented Generation (RAG), meaning responses are grounded in verified company data rather than open internet sources, improving accuracy. Agents can be deployed within chat UIs or applications like Slack to listen and respond automatically to relevant queries.

What data sources does Credal integrate with?

Credal connects natively to popular enterprise platforms including Slack, Confluence, Google Drive, Salesforce, databases, and more, allowing unified search and knowledge retrieval across the organization.

Can Credal be customized?

Yes, agents can be customized via tailored prompts describing their role and providing specific instructions. This includes filtering which messages agents answer and how precise or direct they should be in responses.

What kinds of enterprise use cases does Credal support?

Credal supports HR and performance management (e.g., answering employee benefits questions), security questionnaires, vendor contract analysis, go-to-market automation, customer support automation, and training and internal knowledge workflows.

How does Credal support compliance and auditing?

It provides detailed audit logs for data access and query histories and supports human-in-the-loop approval flows, ensuring enterprise governance requirements are met.

Is Credal easy to deploy and integrate?

Credal offers a flexible REST API for seamless integration across tools and applications. It also provides pre-built UI frameworks and low-code/no-code tooling enabling teams to implement workflows without heavy developer support.

Where is Credal AI based and when was it founded?

Credal AI was founded in 2022 and is headquartered in Brooklyn, New York.

How can I get support or learn more?

Users can access detailed documentation and quickstart guides on Credal’s official website, and contact the support team via email at support@credal.ai.

Credal

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Credal lets companies build and use AI tools securely with their own data. It creates AI agents that understand your company's information and connect to your existing tools, ensuring all data access follows your strict security rules and permissions.

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Overview Features Use Cases FAQ Integrations Pricing

About Credal

Who It's For

Credal helps businesses, from startups to large enterprises, use AI safely. It's ideal for teams in HR, sales, IT, and support who need to automate tasks and access internal information quickly and securely.

What You Get

You receive a platform to build AI agents that connect to all your company's tools and data. It includes built-in security features like permission syncing, sensitive data masking, and detailed audit logs. This ensures your AI only uses authorized information, keeping your data safe and compliant.

How It Works

You choose an AI model and link it to your company's data sources. Then, you give the AI agent instructions. Credal ensures the AI uses only verified company information and strictly follows your existing data access rules. These agents can then be used in chat tools or other applications.

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Features & Capabilities

⚙️ AI Agent Platform

AI Agent Building

Build and publish enterprise-grade AI agents for deployment into any chat surface or application.

RAG Capabilities

Develop secure, access-controlled Retrieval Augmented Generation (RAG) applications with semantic, keyword, or hybrid search.

Multi-Model Support

Integrate with leading AI models from OpenAI, Anthropic, Google, and others through a single, unified API.

No-Code Agent Building

Utilize pre-built UI frameworks and low-code/no-code tooling to implement AI workflows without extensive developer support.

🔗 Data Integration

Pre-built Connectors

Instantly connect to common enterprise data sources like Slack, GSuite, Salesforce, and Confluence.

Custom Data Sources

Integrate proprietary or unique data sources with real-time syncing and permissioning support for various file types.

Permission Synchronization

Automatically sync permissions from source systems to ensure data access controls are inherited and enforced.

Real-time Data Refresh

Maintain up-to-date data with automatic, near real-time refreshing, including integrated permissioning.

🔒 Enterprise Security & Compliance

Granular Access Controls

Synchronize and enforce permissions across all source systems, preventing data leakage and ensuring compliance.

Automated PII Redaction

Automatically replace sensitive information (PHI, PII, PCI) with placeholders to protect data privacy.

Comprehensive Audit Logging

Obtain full audit trails for all generative AI interactions, including prompts, data, and responses, with integrations to observability tools.

Compliance Certifications

Ensure adherence to industry standards with SOC 2 Type 2, GDPR, and CCPA compliance.

💻 Developer Tools & API

Flexible REST API

Build and deploy AI-powered applications seamlessly using a simple, secure, and well-documented REST API.

Document Management API

Programmatically upload documents, create collections, and manage access to resources via dedicated API endpoints.

Search API

Perform comprehensive searches across all integrated documents using advanced semantic, keyword, or hybrid search methods.

Interoperable Endpoints

Support common AI endpoints for text/chat completions, images, and popular libraries like LangChain for diverse application development.

Use Cases

Secure Enterprise Knowledge Search and Research

Employees often struggle to find accurate and up-to-date information spread across various internal systems like Slack, GSuite, or Notion. Credal's AI agents provide a unified, access-controlled platform for employees to securely search and get answers from all company data, ensuring information retrieval is accurate, fast, and respects existing data permissions, making deep research more efficient.

General EnterpriseFor: All Employees, IT & Operations, Engineering Teams

Automating Employee HR & People Support

HR teams are often overwhelmed with repetitive employee inquiries about benefits, policies, and company procedures. Credal enables organizations to deploy secure AI agents that can instantly and accurately answer these common HR questions, drawing from internal documentation while respecting individual access permissions and automatically redacting sensitive employee data.

General EnterpriseFor: HR Teams, Employees, People Operations

Expediting Customer Support with Secure AI Agents

Customer support agents require immediate access to accurate product and policy information to resolve customer issues efficiently, but sensitive data must remain protected. Credal allows businesses to build AI agents that securely provide instant, verified answers to customer queries based on internal knowledge bases and CRM data, enhancing service quality and response times while safeguarding PII.

B2B SaaS, Financial Services, Customer ServiceFor: Customer Support Teams, Call Center Agents

Accelerating Sales & Go-to-Market with AI Insights

Sales professionals spend considerable time researching accounts, understanding product details, and preparing for client interactions. Credal's AI agents can automate pre-sales account research and provide secure, on-demand answers to complex sales queries using integrated CRM and internal knowledge, empowering sales teams to be more efficient and informed while maintaining data privacy.

B2B SaaS, Sales & MarketingFor: Account Executives, Sales Development Teams, Go-to-Market Leaders

Enhancing Compliance & Security Questionnaire Automation

Organizations face a constant burden of responding to security questionnaires, analyzing vendor contracts, and maintaining compliance with data regulations like HIPAA and GDPR. Credal's platform deploys AI agents that can automate generating responses for these tasks, redacting sensitive information like PII, PHI, or PCI, and maintaining comprehensive audit logs, significantly reducing manual effort and risk.

Financial Services, Healthcare, IT & Security, LegalFor: IT Security Teams, Compliance Officers, Legal Departments, Procurement

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