Needle AI is an enterprise knowledge threading and generative AI platform. It enables organizations to securely leverage AI for automating workflows, unifying data sources, and providing instant, context-aware answers using a Retrieval-Augmented Generation (RAG) pipeline. Needle AI supports agentic workflows, semantic search, and seamless integration with existing tools and systems.

What are the main features of Needle AI?

The main features of Needle AI include Semantic AI Search for instant, referenced answers from all connected data sources using natural language queries, Agentic Workflows to automate complex enterprise tasks with autonomous and context-aware AI agents, Smart Ticket Routing to route support tickets based on priority and expertise, Code Review Alerts to receive notifications when pull requests need review, Sales Pipeline Sync to keep sales data updated across all tools, and Chat Widget & Slackbot to deploy AI assistants on websites or in Slack for instant Q&A. It also offers a Prompt Library for creating custom prompts for tailored AI responses, boasts Integration & Scalability with its API-first architecture, custom workflow support, and multi-region deployment, and ensures Security & Privacy through end-to-end encryption, private deployment, access control, and compliance with data residency requirements.

How does Needle AI ensure data security and privacy?

Needle AI ensures data security and privacy through end-to-end encryption for all data, private deployment options including on-premises or in your cloud, robust access controls and audit logs, and compliance with data residency and regulatory standards.

What integrations does Needle AI support?

Needle AI supports integrations with databases, APIs, external data sources, popular tools like Slack, Gmail, Outlook, and Telegram, editor integrations such as Unity and Blender, and custom workflow connectors for enterprise systems.

Can I deploy Needle AI on-premises?

Yes, Needle AI supports on-premises and cloud deployment, giving you full control over your data and infrastructure.

How do I get started with Needle AI?

To get started with Needle AI, you should sign up for an account on the Needle AI website, connect your data sources and tools, set up AI agents, workflows, and integrations as needed, and then use the intuitive interface to start automating tasks and searching for information.

How do I use the chat widget or Slackbot?

To use the chat widget, add the provided code snippet to your website, and for the Slackbot, install the Needle AI app in your Slack workspace and configure it to access your data sources.

What kind of support is available?

Available support includes a Help Center with guides, troubleshooting tips, and expert advice, instant AI assistance in the forum and via the chatbot, documentation and community forums for technical questions, and direct support via email or chatbot on the Needle AI website.

Is there a free trial or demo?

Needle AI offers a free demo and trial period for new users. Contact the sales team or visit the official website for details.

How can I contact support?

You can contact support by using the chatbot on the Needle AI website or by emailing support@needl.ai with the subject "Request Support".

What are the pricing options?

Pricing is custom and tailored to your organization's needs. Contact the sales team for a quote.

Can I create custom AI agents and workflows?

Yes, Needle AI allows you to design and deploy tailored AI agents and workflows for your specific use cases.

What industries does Needle AI serve?

Needle AI is used across various industries, including finance, marketing, sales, compliance, research, and more.

Where can I find more resources and documentation?

You can find more resources and documentation on the official Needle AI website, the Help Center, the Documentation, and the Community Forum.

Needle

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Needle is an AI platform that automates company tasks using intelligent agents. It connects all your data sources and tools, letting you create custom workflows and get instant answers from your information. This helps teams work smarter and faster, boosting overall productivity.

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Overview Features Use Cases FAQ Integrations Pricing

About Needle

Who It's For

Needle helps teams and companies work much smarter. If you waste time searching for info or doing repetitive tasks, this tool is for you. It centralizes your company's knowledge and automates daily jobs, benefiting HR, sales, and engineering.

What You Get

You get AI agents that automate many tasks, like emails or support tickets. It offers smart search for instant answers from all connected files and apps. Plus, deploy AI chat assistants on your website or Slack, keeping your data secure and updated.

How It Works

Needle lets you describe tasks in simple words to build automated workflows. The AI then connects your various tools, such as Gmail and Slack. Just link your apps, and Needle uses your company data to power these smart agents and provide quick answers.

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Features & Capabilities

⚙️ AI Workflow Automation

Agentic Workflows

Users describe desired workflows in natural language, and AI automatically builds them with integrated tools and logic.

Automation Templates

Provides pre-built, customizable workflow templates for common tasks like lead qualification, content syncing, and smart ticket routing.

Chat Actions

Enables users to initiate actions across connected platforms directly from chat using natural language commands.

🧠 Intelligent Data Retrieval

Semantic AI Search

Delivers instant, context-aware answers from all connected data sources, powered by Retrieval Augmented Generation (RAG).

File Upload & Processing

Allows easy uploading and automatic content extraction from various file types, including PDFs, documents, and spreadsheets, making them searchable.

Multilingual Search

Enables searching and receiving answers in multiple languages, independent of the original document's language.

Data Analysis & Insights

Leverages AI for intelligent insights, trend identification, and report generation from connected data.

🔗 Broad Connectivity & Sync

One-click Integrations

Connects quickly to over 25 popular tools like Slack, Google Drive, Notion, and Jira, making the entire workspace searchable.

Always Fresh Data

Automatically syncs data across all connected platforms to ensure information is consistently up-to-date.

Developer API

Offers a lean and easy-to-use RAG API for deeper, custom integrations and frontend development.

🛡️ Security & Enterprise Readiness

Access Control

Provides enterprise-grade security with granular permission controls for managing user access and data.

Embedded AI Assistants

Deployable AI assistants available as a website chat widget or integrated directly into Slack workspaces for instant support.

Data Security & Compliance

Ensures data privacy and security with AES-256 encryption, SOC 2 compliance, and options for data residency.

Use Cases

Streamlining Internal Knowledge Access and Employee Support

Employees often struggle to find crucial internal information, leading to wasted time and operational inefficiencies. Needle solves this by unifying all internal data sources through a semantic AI search, enabling employees to get instant, accurate answers to questions (e.g., HR policies, IT FAQs) via web widgets or Slackbots, significantly reducing information silos and improving self-service capabilities for HR and IT teams.

Enterprise, Human Resources, IT ServicesFor: Employees, HR Teams, IT Support, Operations Managers

Automating Sales and Marketing Workflows

Sales and marketing professionals frequently face time-consuming manual tasks, from lead qualification to crafting personalized outreach. Needle automates these processes with AI agents and pre-built templates, such as qualifying leads in HubSpot, sending targeted follow-up emails, and synchronizing marketing content across platforms, freeing up teams to focus on strategic engagement and closing deals.

B2B SaaS, Sales, MarketingFor: Sales Development Teams, Account Executives, Marketing Managers

AI-Powered Data Analysis and Market Research

Businesses often drown in vast amounts of data, making it challenging to extract actionable insights and stay competitive. Needle connects to all enterprise data sources, including external web searches and various file types, allowing users to leverage AI for intelligent data analysis, trend identification, and pattern discovery, enabling faster, more informed decision-making in financial reporting and market research.

Finance, Market Research, Data AnalyticsFor: Financial Analysts, Business Analysts, Researchers

Automating Engineering Workflows and Code Management

Engineering teams constantly manage complex tasks, from code reviews to bug tracking across multiple platforms. Needle streamlines these operations by providing AI agents that automate code review alerts, synchronize data across development tools like GitHub and Jira, and enable custom integrations via its API, enhancing efficiency and collaboration within the software development lifecycle.

Software Development, TechnologyFor: Software Developers, Engineering Managers, DevOps Specialists

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