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Bolna

Bolna is a platform for creating AI voice agents that can have natural conversations. These agents can handle tasks like scheduling appointments, answering calls, and providing customer support, making automated interactions simple for businesses.

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About Bolna

Who It's For

Bolna helps businesses needing automated voice interactions, including sales, HR, and customer service. It's perfect for virtual receptionists, automated interviews, lead qualification, or customer support. You can use it easily with little coding, especially with its templates.

What You Get

You get AI voice agents that speak naturally, handling pauses and interruptions. These agents can answer calls 24/7, schedule appointments, interview candidates, and offer customer support. The platform gives you call transcripts and analytics to see agent performance. You can deploy agents quickly, often in minutes.

How It Works

Bolna is a complete platform to build and manage your voice AI agents. It connects easily with phone systems like Twilio for calls. You can link it with tools like Zapier for automated workflows. It supports many languages and can handle thousands of calls simultaneously.

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Use Cases

Automating Lead Qualification for Sales Teams

Sales Development Representatives often spend valuable time on repetitive lead qualification calls. Bolna AI agents can efficiently conduct batch calling campaigns, qualify leads by asking key questions, and automatically schedule follow-up appointments, enabling sales teams to focus on high-potential prospects.

B2B SalesFor: Sales Development Representatives

Deploying an Intelligent Virtual Receptionist

Businesses struggle to provide constant availability for call handling and basic inquiries. Bolna's voice AI agents can act as 24/7 virtual receptionists, answering and routing inbound calls, providing customer support, and handling routine inquiries with natural, low-latency conversations, significantly reducing operational overhead.

Customer ServiceFor: Customer Service Teams

Expediting Candidate Screening for Recruiters

Recruiting and HR teams face a significant challenge in the initial screening phase, which is often time-consuming and repetitive. Bolna AI agents automate candidate phone interviews and preliminary screenings, allowing recruiters to quickly identify suitable candidates and allocate more time to strategic recruitment efforts.

Human ResourcesFor: Recruiters

Scalable Multilingual Appointment Booking

Managing appointment scheduling can be a complex and manual process, especially for businesses serving diverse populations. Bolna AI agents streamline appointment booking by integrating with calendars, handling both inbound and outbound requests in multiple languages, and optimizing for various accents, ensuring efficient and accessible scheduling for all customers.

Service BusinessesFor: Customer Service Teams

Frequently asked questions

Bolna is an open-source and end-to-end platform for creating, deploying, and managing voice-based AI agents that can conduct natural conversations and perform tasks such as appointment scheduling, call handling, lead qualification, and customer support automation.

Businesses of all sizes, recruiters, HR teams, sales development representatives, customer service teams, and anyone needing automated voice interactions can use Bolna. It is designed for applications like virtual receptionists, automated interview calls, lead qualification, and customer engagement.

Basic usage requires minimal or no coding, especially with pre-built templates and agents. However, advanced customization and integration may require some technical expertise.

Bolna integrates seamlessly with popular telephony providers such as Twilio and Plivo for both inbound and outbound calling.

Bolna supports multiple languages including over 10 Indian and foreign languages, with capabilities optimized for Indian accents and linguistic diversity.

Yes, Bolna AI agents manage pauses, interruptions, and have natural conversation flow with very low latency (<300ms), enabling human-like dialogue.

Bolna AI agents can answer and route calls 24/7 as an automated receptionist, schedule and book appointments integrating with calendars like Cal.com, conduct candidate phone interviews and screening, qualify leads by asking questions and scheduling follow-ups, provide customer support and handle inquiries, and run batch calling campaigns for sales or outreach.

Bolna typically charges starting from $0.02 per minute of usage with no hidden fees. Users can connect their own telephony provider accounts to reduce costs further.

Yes, the platform offers detailed call transcripts, recordings, summaries, and call analytics to help businesses track performance and derive actionable insights.

Bolna supports integration with external APIs and workflow automation platforms such as Zapier, Make.com, and n8n, enabling complex automated workflows.

Bolna provides data residency options for India and USA, including on-premises deployment, ensuring secure handling of customer data.

Users can get started and deploy their voice AI agents within minutes, especially using pre-built templates designed for fast onboarding.

Yes, Bolna can support thousands of concurrent calls simultaneously with batch calling technology and scalable AI infrastructure.

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natural language processingappointment bookingconversational aivoice agentscall answering

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