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Rep AI

4.6 (324 reviews)
Verified Popular

Rep AI is an AI chatbot for Shopify stores. It acts as a personal shopping assistant, boosting sales with real-time product help and recommendations. It also handles most customer support questions instantly, freeing up your team and providing valuable insights into shopper behavior.

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What is Rep AI?

Who It's For

This tool is for Shopify store owners who want to boost sales and improve customer service. It helps businesses that struggle with shoppers leaving without buying, support teams being overwhelmed, or not understanding why customers don't convert.

What You Get

You get an AI sales assistant that guides shoppers to purchase, increasing your revenue. It also provides 24/7 customer support, automatically answering most common questions. Additionally, you gain smart insights into shopper behavior to help you optimize your store.

How It Works

Rep AI easily connects to your Shopify store and quickly learns about all your products and policies. It then acts as a smart chatbot on your website, engaging customers, answering their questions, and suggesting personalized products. If needed, it can smoothly transfer complex issues to a human support agent.

Features & Capabilities

🤖 Core AI Functionality

AI Sales Assistant

Boosts sales with personalized, real-time shopper engagement through an AI shopping assistant.

AI Support Agent

Provides fast, accurate, and efficient eCommerce support with AI-powered assistance.

Shopper Intelligence

Delivers actionable AI insights to drive sales growth and conversions.

Conversational Commerce

Transforms customer conversations into revenue growth and reduces support tickets.

⚙️ Setup & Customization

1-Click Catalog Adoption

Instantly syncs and displays your Shopify product catalog with a single click.

AI Coaching

Trains the AI to match your brand’s tone, policies, and specific preferences for personalized interactions.

Brand Voice and Visual Customization

Easily customizes the AI to match your brand’s tone, voice, and visual style for a consistent experience.

Resource Library Integration

Uploads your documents and files for the AI to automatically read and train on, adapting to business needs.

🛍️ Sales & Engagement

On-Time Engagement

Engages shoppers at the perfect moment with timely, context-driven AI conversations to boost conversions.

Personalized Product Finder

Delivers personalized product results by understanding the context of the conversation, not just keywords.

In-Chat Add to Cart & Checkout

Allows shoppers to add products to their cart and proceed to checkout directly through the chat interface.

AI Sales Skills

Provides personalized shopper engagement based on behavior across the entire buyer funnel.

📞 Customer Support Automation

Automated Post-Order Tasks

An AI agent handles post-order tasks such as tracking, cancellations, and returns, streamlining support.

Helpdesk Ticketing

Creates tickets in your existing Helpdesk system with a full conversation summary for seamless handoff.

AI Email Response Drafting

Automatically drafts helpdesk email responses, ready for review or instant sending by the AI support agent.

Knowledge Base & FAQ Answers

Provides instant, accurate answers from your knowledge base, policies, and FAQs to shoppers.

📊 Analytics & Optimization

Performance Analytics

Tracks key metrics like conversion rates, engagement, and support efficiency to drive continuous improvement.

CX & Missing Data Insights

Identifies missing website information and provides customer experience recommendations to proactively address issues.

Drop-off Reason Analysis

Uncovers reasons for shopper drop-offs and common questions to optimize the buying funnel and improve performance.

Granular Conversation Filtering

Allows exploration of conversations by challenges, issues, topics, traffic sources, and shopper type for full transparency.

🔗 Integrations & Ecosystem

Shopify Integration

Easily integrates with your Shopify account to connect to your product catalog and customize your AI Concierge.

Helpdesk Integrations

Seamlessly integrates with leading helpdesk tools like Gorgias, Zendesk, Freshdesk, Kustomer, and Richpanel for smooth human handoff.

Marketing & SMS Integrations

Connects with platforms like Klaviyo, Attentive, Postscript, Mailchimp, and Omnisend to manage subscribers and marketing efforts.

Review Platform Integration

Integrates with Yotpo, allowing customers to get or leave product reviews through a friendly conversation.

Screenshots & Demo

See Rep AI in action with screenshots and video demonstrations

Product Screenshots

Rep AI

Rep AI

AI chatbot that turns conversations into revenue and insights

Ready to see more?

Experience Rep AI firsthand with a free trial or schedule a personalized demo.

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Real-World Use Cases

Driving eCommerce Revenue with AI-Powered Sales Assistance

Many online stores struggle with converting browsers into buyers due to a lack of personalized engagement and timely assistance. Rep AI solves this by acting as an AI shopping assistant, proactively engaging shoppers with personalized product recommendations, upsells, and real-time guidance, ultimately reducing cart abandonment and increasing average order value.

Industry: eCommerce, DTC Retail • User Type: eCommerce Store Owners, Sales Managers, Marketing Managers

Automating Customer Service for Efficient eCommerce Operations

Customer support teams in eCommerce are often overwhelmed by repetitive inquiries, leading to slower response times and higher operational costs. Rep AI addresses this by automating over 95% of common support questions, such as order tracking and returns, providing instant 24/7 answers and freeing human agents to focus on complex issues, thereby improving customer satisfaction and reducing workload.

Industry: eCommerce, DTC Retail • User Type: Customer Support Managers, Operations Managers, Support Agents

Gaining Actionable Intelligence from Customer Conversations

eCommerce businesses often lack clear insights into why shoppers don't convert or where customer experience gaps exist, hindering strategic decision-making. Rep AI transforms customer conversations into valuable data, identifying drop-off reasons, surfacing unanswered questions, and tracking performance metrics to provide actionable recommendations for optimizing the buying funnel and improving overall store content and strategy.

Industry: eCommerce, DTC Retail • User Type: eCommerce Store Owners, Marketing Managers, CXO, Data Analysts

Frequently Asked Questions

Need more information?

For specific questions about Rep AI, pricing, or technical support, please contact the Rep AI team directly through their official website.

Specifications
Available via:
Browser
Cloud
Browser
Built for:
Startup
Business
Enterprise
Complexity:
No-code
No technical skills required
Pricing Plans

AI Sales Agent

Free plan with basic features

Free
  • Up to 80K monthly website visitors
  • Up to 20K products in catalog
  • Full Onboarding
  • Email Support
  • AI Training: Tone of voice, AI Personality, Unlimited Seats, Multi-Language, Live Chat, Web and Mobile chat
  • AI Sales Skills: Drop-off Detection, Proactive Approach, Product Recommendation, Product Search, Similar Items, Upsell, Out-of-Stock Recommendation, Abandoned Cart Rescue
  • Integrations: Access to over 20 integrations (Klaviyo, Postscript, Gorgias, Zendesk, Yotpo, Attentive, Tapcart, Meta)
  • Data Suite: Sales analytics, Support analytics, Website Missing information, AI CX Recommendations, Shopper drop-off reasons, Sales assistance insights
  • Support Skills: Cancel Order, Modify order details, Returns/exchanges, Order status (WISMO), Edit subscriptions, AI Answering Emails
Most Popular

AI Support Agent

Best for growing teams

$200
/monthly
  • Up to 80K monthly website visitors
  • Up to 20K products in catalog
  • Self Onboarding
  • Email Support
  • AI Training: Tone of voice, AI Personality, Unlimited Seats, Multi-Language, Live Chat, Web and Mobile chat
  • Integrations: Access to over 20 integrations (Klaviyo, Postscript, Gorgias, Zendesk, Yotpo, Attentive, Tapcart, Meta)
  • Data Suite: Sales analytics, Support analytics, Website Missing information, AI CX Recommendations, Shopper drop-off reasons, Sales assistance insights
  • Support Skills: Cancel Order, Modify order details, Returns/exchanges, Order status (WISMO), Edit subscriptions, AI Answering Emails

AI Concierge (Bundle)

Custom solutions for enterprises

$528
/monthly
  • Includes all features from the AI Sales Agent plan
  • Dedicated Success Manager
  • Expert Zone: Flow Studio (builder), Custom policies for support skills, Product finder customization

✓ Free trial • ✓ Plans from $200 / monthly

Integrations

Shopify

Zendesk

Attentive

Yotpo

Gorgias

Klaviyo