Glean is an enterprise AI platform that connects to your organization’s data sources to provide AI-powered search, a personalized assistant, and automation features. It indexes documents, conversations, tickets, emails, and more from 100+ integrated applications to help users find, create, and automate work.

What kind of data does Glean index?

Glean indexes folders, documents (various formats like Docs, Sheets, Slides, PDFs, Word, Excel, PowerPoint), merge requests, issue trackers, wikis, Slack messages, emails (via Gmail Search API), and content from SharePoint, Jira, Confluence, Zendesk, among others. It respects user permissions so users see only what they are authorized to access.

How does Glean ensure security and permissions?

It replicates the original app permissions to ensure you can only search what you have access to. It is approved by enterprise IT and security teams before rollout.

How fast is content indexed?

For most connected apps, content updates appear in Glean within 15 minutes; for some apps like Zendesk or Salesforce, indexing can take up to an hour due to API limitations.

What is Glean Assistant?

Glean Assistant is a generative AI chat interface that provides context-aware, natural-language answers based on company data, with consistent, permission-aware responses citing sources.

Can I add more apps to Glean?

Yes, either via native integrations from a list of 80+ supported apps or by using Glean’s Indexing API and SDK to build custom connectors.

What roles and admin permissions exist?

There are admin and super admin roles for managing access, permissions, API tokens, and configurations.

Is there a browser extension?

Yes, Glean provides a Chrome extension that enhances the search experience, including a "New tab" page option to access Glean Search quickly.

What does Glean.ai do?

It automates accounts payable processes such as invoice management, duplicate detection, overcharge alerts, vendor benchmarking, budget tracking, and negotiation support, with a mobile-friendly interface.

How is pricing structured?

Pricing is volume-based with unlimited users and no overage charges. Customers move to the next tier after two consecutive months of exceeding invoice volume levels.

What features are included?

Features include custom approval workflows, vendor onboarding, spend forecasts, renewal notifications, duplicate bill detection, negotiation consultations, and international payments.

Glean Review 2025 | Data Analytics & Business Intelligence Tool

About Glean

Who It's For

Glean is for companies wanting more productive employees. It helps everyone easily find and use company knowledge, from onboarding to daily tasks. If your team wastes time searching or doing repetitive work, Glean provides a solution.

What You Get

You get an AI assistant connected to all your company's apps. It helps you quickly find information, explore insights, create content, and summarize documents. It also automates tasks, saving significant time annually and making work easier.

How It Works

Glean connects to over 100 company apps, indexing all your data securely. It understands your information, and when you ask, it only shows what you have permission to see. This makes all your company's knowledge useful and safely accessible.

Features & Capabilities

🔍 AI-Powered Knowledge Discovery

Intelligent Enterprise Search

Allows users to search for information, documents, and people across the entire organization's knowledge base.

Insight Exploration

Enables users to explore insights, research, and discoveries relevant to their tasks and projects.

Onboarding & Project Support

Assists employees with onboarding to new roles and projects by providing quick access to essential information.

📝 AI Content Creation & Summarization

Content Generation

Facilitates the creation of various content types, updates, and deliverables with AI assistance.

Document & Meeting Summarization

Automatically summarizes documents, communication threads, and meeting transcripts for quick understanding.

Insight & Answer Analysis

Analyzes information to extract key insights and provide direct answers to user queries.

🤖 AI Workflow Automation

Automatic Responses

Supports communication with AI-generated automatic responses to common queries or scenarios.

Repetitive Task Automation

Automates routine and repetitive tasks and workflows to improve operational efficiency.

Departmental Process Orchestration

Orchestrates complex processes across different departments for streamlined operations.

🔗 Platform Extensibility & Integration

Extensive App Connectors

Connects with over 100 applications via native, push API, and web history-based connectors.

API, SDK & Plugin Support

Extends Glean's functionality to any application using comprehensive APIs, SDKs, and custom plugins.

Unified Data Indexing

Indexes and understands data from all connected sources to power personalized and permissions-enforced enterprise search.

Use Cases

Streamlining Enterprise Knowledge Discovery and Search

Employees frequently waste valuable time searching for crucial information scattered across numerous internal systems, severely hindering productivity and decision-making. Glean acts as a powerful, unified AI-powered search platform, connecting to over 100 applications to provide instant, permission-aware access to all company knowledge, dramatically reducing search time and enabling faster, more informed actions.

Enterprise, B2B SaaSFor: All Employees, Knowledge Workers, IT Teams

Accelerating Employee Onboarding and Project Ramp-up

The process of onboarding new hires or transitioning employees to new projects often involves extensive manual searching for dispersed documentation and contextual information. Glean's comprehensive AI assistant and search capabilities provide new team members with immediate access to all necessary company knowledge and project specifics, significantly reducing the ramp-up time by an average of 36 hours per employee.

Enterprise, Human Resources, Learning & DevelopmentFor: New Hires, Project Managers, HR Professionals

Enhancing Internal Support Efficiency with AI Assistants

Internal support teams, including IT, HR, and Legal, are frequently inundated with repetitive employee queries, leading to increased ticket volumes and delayed resolutions. Glean Assistant serves as an intelligent "employee concierge," delivering context-aware, natural-language answers sourced from the company's entire knowledge base, thereby reducing internal support requests by up to 20%.

Enterprise, IT Services, Human Resources, LegalFor: IT Support Teams, HR Generalists, Legal Departments

Automating Content Creation and Information Synthesis

Knowledge workers often spend significant time manually gathering and synthesizing information to create reports, summaries, and various internal communications, leading to inefficiencies. Glean's AI capabilities streamline these processes by automatically generating content, summarizing lengthy documents, meetings, and threads, and analyzing data for critical insights, freeing up time for more strategic work.

Enterprise, B2B SaaS, Marketing, Product ManagementFor: Content Creators, Project Managers, Marketing Professionals

About Glean