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Mendable

4.5

Mendable is an AI platform that learns from your company's documents and support data to automatically answer questions from customers and employees. It helps reduce support tickets, speed up user help, and improve satisfaction by providing fast, accurate information, customized for your business.

Free Option

About Mendable

Who It's For

Mendable is for sales, support, and product teams, as well as larger companies. It helps anyone who needs an AI assistant to understand their technical documents. You can use it across your website, apps, and support channels to help both customers and employees.

What You Get

You get an AI that can connect to over 20 different data sources like Google Drive or Zendesk. You can customize the AI's personality and choose from models like GPT-3.5 or GPT-4. It also lets you improve the AI by correcting its answers, so it learns over time.

How It Works

Mendable syncs with your documentation and support information. It then uses this data to answer questions. You can deploy it anywhere using simple components like chat bubbles or search bars. It's built with strong security features to protect your data.

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Features & Capabilities

⚙️ Core AI Functionality

Contextual Q&A

Provides secure, technical answers by training AI on internal resources for sales and support.

Continuous Model Training

Enables AI to learn instantly from user feedback and answer corrections, keeping responses up-to-date.

Custom Prompt Editing

Allows users to edit AI prompts to prevent hallucinations, maintain voice, and ensure formatting requirements.

Verified Source Grounding

Reduces AI hallucinations by grounding generated answers with trusted information from documented sources.

🔒 Enterprise Security & Compliance

SOC 2 Type II Certification

Ensures Mendable meets stringent security and compliance standards through independent auditing.

Comprehensive SSO Support

Integrates with SAML, OpenID Connect, and OAuth 2.0 for secure single sign-on across the organization.

Role-Based Access Control (RBAC)

Manages granular user permissions at both project and data chunk levels for secure data access.

Bring Your Own Key/Model (BYOK/BYOM)

Offers the option to use custom encryption keys or private models to meet specific compliance needs.

🔗 Data Integration & Management

Extensive Data Connectors

Connects to over 20 data sources with managed ingestion via GUI or API, including secure OAuth 2.0 integrations.

Automated Data Synchronization

Keeps AI training data perpetually current through CRON jobs and webhooks for reingestion.

Support Link Redirection

Redirects users to customer support when the AI bot cannot confidently answer a question.

📊 Analytics & Insights

User Query Analysis

Provides deep insights into user questions, interaction patterns, and overall satisfaction with AI responses.

Real-time Usage Monitoring

Tracks product usage and user interactions in real-time, offering data on chat messages and LLM usage.

Model Optimization Feedback

Enables continuous fine-tuning of the AI model based on user interactions and answer ratings for improved performance.

🚀 Flexible Deployment & Customization

Anywhere Deployment

Allows flexible deployment of the AI assistant internally, externally, or both via a robust API.

Customizable UI Components

Offers a range of embeddable search bars, chat bubbles, and CLIs that can be customized or built from scratch.

API for Tools & Actions

Empowers the AI with the ability to access external tools and automate actions through API integrations.

Base LLM Model Support

Supports various LLM models like GPT-3.5-Turbo and GPT-4, including options for privacy-first models.

Use Cases

Automating Customer Support for Technical Products

Customer support teams often struggle with the volume of technical questions and providing consistent, timely answers. Mendable trains an AI on your company's technical documentation and support data, enabling it to deliver instant, accurate responses to customer queries, thereby reducing ticket volume and enhancing customer satisfaction.

B2B SaaSFor: Customer Support Teams

Streamlining Internal Knowledge Access for Employees

Employees frequently spend valuable time searching for information across various internal documents, leading to inefficiencies. Mendable provides an AI-powered helpdesk by learning from internal technical resources, offering immediate answers to employee questions and significantly improving internal operational efficiency.

EnterpriseFor: Employees

Enhancing Product Onboarding and Self-Service Education

Users need quick and easy access to product information during onboarding and for ongoing self-education. Mendable allows companies to embed an AI-powered search or chat component directly into their product or documentation, providing users with instant answers to their questions, which accelerates user activation and fosters a robust self-service culture.

Software DevelopmentFor: Product Managers

Empowering Sales with Real-time Technical Information

Sales teams require immediate access to specific technical details, product comparisons, or solutions to common objections during critical sales conversations. By training on sales enablement materials and product documentation, Mendable equips sales representatives with on-demand, accurate answers, helping them articulate value effectively and close deals faster.

B2B SalesFor: Account Executives

Gathering Product Insights from User Interactions

Product teams often lack direct, aggregated insights into user challenges and feature requests that surface through support interactions. Mendable's analytics dashboard provides deep insights into user queries and interactions, allowing product teams to identify pain points, monitor product usage, and inform future development with data-driven decisions.

B2B SaaSFor: Product Managers

Frequently asked questions

Tags

Specifications

Deployment
Browser
API
Cloud
Target Audience
Individual
Startup
Business
Enterprise
Complexity
Expert

Pricing

Free

Per monthly

Free
  • 500 message credits per month
  • Pre-built Components + API
  • Unlimited Data Sources
  • Analytics Platform
  • Model Customization
  • Data Connectors (Notion, Zendesk, G-Drive...)
  • Custom Fine-tuning
  • White Label Components
  • Data Export

Enterprise

Per monthly

Free
  • 500+ message credits per month
  • White Label Components
  • Custom Fine-tuning
  • Custom Models
  • Bring your own key
  • SSO
  • Analytics & Data Export
  • Custom Data Connectors
  • SLA & Premium Support

✓ Free plan • ✓ Enterprise options

Integrations

Google Drive
Salesforce
Zendesk
Langchain
0x
Zenlytics

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