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Monobot

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Monobot AI is a virtual assistant for businesses that automates everyday customer calls and chats, working 24/7. It handles tasks like booking appointments and answering common questions, which lets your human team focus on bigger problems. You can set it up fast, and no coding skills are required.

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OverviewFeaturesUse CasesFAQIntegrationsPricing

About Monobot

Who It's For

Monobot AI is for any business looking to enhance its customer service. It benefits many industries, like healthcare, retail, and IT. The platform is simple enough for anyone to use, even without coding experience.

What You Get

You receive a smart virtual assistant that manages customer calls and chats 24/7. It handles routine tasks such as booking appointments, taking reservations, and answering common questions. This allows your human team to focus on more complex issues, improving customer satisfaction and cutting costs.

How It Works

Setup for Monobot AI is quick and easy, often done in minutes, with no coding needed. The AI agents talk and chat naturally with customers. For tougher questions, the AI can transfer the call to a human agent, bringing along all the important details. It also connects well with your current business software.

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Features & Capabilities

🤖 Core AI Automation

Automated Routine Task Handling

Automates scheduling, reservations, appointments, order status, lead qualification, and identity verification.

Human-like Voice Agents

Engages customers with natural, human-like voice agents to automate up to 80% of inbound requests.

Blended AI & Human Support

Handles increased request volumes with always-on AI and seamless human agent handover when needed.

Multichannel Interaction

Supports customer interactions from both web-based chat and phone channels.

👨‍💻 Agent Assist & Workspace

Real-time Agent Suggestions

Provides contextual prompts and recommended answers to human agents during live conversations.

Automated Call Summaries

Generates concise summaries of calls to streamline post-interaction tasks for human agents.

Instant Knowledge Access

Allows human agents to search the knowledge base instantly without leaving their workflow.

Customer Sentiment Analysis

Instantly displays customer sentiment during live conversations for better agent understanding.

🚀 Platform & Deployment

No-Code Design & Launch

Enables quick design and deployment of AI agents in minutes without requiring any coding expertise.

Instant Go-Live

Facilitates immediate deployment of AI agents without extensive IT setup or delays.

Effortless Scalability

Allows businesses to easily scale their operations by automating and handling increased inquiry volumes.

Multi-language & Voice Support

Supports over 20 languages and offers multiple voice options for broader reach and accessibility.

🔗 Integrations & Customization

Built-in Connectors

Provides pre-built integrations with popular tools like Google Calendar, Google Maps, Instagram, and Telegram.

Open API & Webhooks

Offers flexible options for custom integrations and extended functionality using an open API and webhooks.

Developer Tools

Includes an SDK and other developer tools for tailoring and building specific integrations.

Data-rich Transfers

Enables calls to be transferred to human agents or call centers with attached interaction data.

Use Cases

Automating High-Volume Customer Inquiries and Scheduling

Businesses face challenges handling a large volume of repetitive customer interactions, leading to long wait times and strained human resources. Monobot AI automates up to 80% of these routine calls and chats, including appointment bookings, reservations, and common FAQs, freeing human agents to focus on complex issues and significantly improving overall customer satisfaction and efficiency 24/7.

Customer Service & SupportFor: Contact Center Managers

Enhancing Live Agent Performance with AI-Powered Assistance

Human agents often struggle to quickly access information, deliver consistent responses, and manage customer sentiment during live calls. Monobot's AI Workspace provides real-time contextual suggestions, automated call summaries, and instant knowledge base access, enabling agents to resolve complex issues faster, with greater accuracy, and boosting their confidence and efficiency.

Any industry with a contact centerFor: Customer Service Agents

Rapid Deployment of Scalable Customer Automation Solutions

Organizations need to quickly implement and scale automated customer interaction solutions without extensive technical expertise or lengthy development cycles. Monobot's no-code platform allows business users like product managers and analysts to design and launch AI agents in minutes, integrating seamlessly with existing tools and scaling effortlessly to meet demand, ensuring immediate impact and rapid ROI.

B2B SaaSFor: Product Managers

Frequently asked questions

Tags

automated customer support24/7 supportlead qualification automationautomated call handlingmeeting scheduling automation

Specifications

Deployment
Browser
API
Cloud
Target Audience
Startup
Business
Enterprise
Complexity
Developer

Pricing

Starter

Per monthly

$200
  • Chat Interaction: $0.125 per reply
  • Voice Interaction: $0.27 per minute
  • Workspace Call Handling: $0.05 per minute
  • Workspace Seats: 1 included ($10 per additional seat)
  • Workspace SMS: $0.18 per message
  • Import Calls Recordings: $0.05 per recorded minute
  • Dedicated Phone Number: $2.50 per month
  • Professional Services: 8 hours included

Growth

Per monthly

$500
  • Includes all features from the Starter plan, with lower per-unit rates, 3 included seats, and 24 hours of Professional Services

Business

Per monthly

$1000
  • Includes all features from the Growth plan, with even lower per-unit rates, 5 included seats, and 48 hours of Professional Services

Enterprise

Per monthly

Free
  • Custom pricing and features tailored to your business needs
  • Dedicated support
  • SLA
  • Flexible usage allocation across all service categories

✓ Free plan • ✓ Plans from $200 / monthly • ✓ Enterprise options

Integrations

Google Calendar
Google Maps
Instagram
Telegram

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