Lyro AI is an AI chatbot developed by Tidio that automatically answers customer questions using your existing content such as FAQs, help articles, and website pages. It requires no coding or training to get started.

How do I feed data to Lyro?

You can import FAQs and knowledge bases by uploading help articles, linking URLs to scrape website content, or manually adding question-answer pairs in Lyro’s interface or Playground. Regular updates ensure the AI stays current.

Can Lyro understand natural language?

Yes, it processes conversational questions phrased naturally, improving user interaction and AI comprehension. Questions should be short, clear, and consistent in format to help Lyro recognize patterns effectively.

You can test Lyro for free with up to 50 conversations. Paid plans unlock more features and usage.

How does Lyro handle complex queries?

It manages routine queries automatically and can seamlessly transfer complex issues to human agents, either by creating a support ticket or handing over the conversation.

Does Lyro support multiple languages?

Lyro can communicate fluently in 45+ languages, including major ones like English, Spanish, and German.

What types of content can Lyro learn from?

Content types Lyro can learn from include Help articles, FAQ pages, Custom documents (PDFs), and Product pages. It does not support Custom scripts or Video content.

Can I test and update Lyro’s knowledge?

Yes, Lyro has a Playground where you can test questions and directly add or refine question-answer pairs anytime, improving its knowledge base continuously.

What are Actions in Lyro?

Actions let Lyro perform custom tasks, which include Smart Actions that use APIs to communicate with external systems and Simple Actions that create static response flows for specific questions.

What are Lyro's additional features?

Additional features include an Analytics dashboard that tracks chat metrics, working 24/7 to handle support outside business hours, and a live chat fallback to human agents if Lyro cannot answer.

Lyro AI

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Tidio's Lyro AI is a smart customer service agent that automatically handles common questions across chat, email, and social media. It frees up your team by resolving repetitive issues with human-like responses and can seamlessly transfer complex cases to human agents, improving satisfaction and efficiency.

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About Lyro AI

Who It's For

This tool suits businesses, especially small to medium ones, that handle many repetitive customer questions. It helps improve service using AI to organize support tasks and scale efficiently, without replacing your human team.

What You Get

You receive Lyro, an AI agent that delivers human-like, brand-aligned answers to common and complex queries, with a high resolution rate. The system also includes Live Chat, a Help Desk for team efficiency, and "Flows" to boost customer conversions.

How It Works

Lyro AI automatically learns from your existing FAQs and website content, requiring no coding. It answers questions instantly in over 45 languages. If a question is too complex, it transfers it seamlessly to a human agent. You can test and update its knowledge using a Playground.

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Features & Capabilities

🤖 AI Agent Core Capabilities

AI Query Resolution

Automates responses to repetitive customer queries across multiple channels, reducing agent workload.

Human-like Responses

Generates natural, human-sounding replies to enhance customer experience.

Brand Voice Alignment

Customizes AI responses to match the specific tone and style of the brand.

Complex Query Understanding

Processes and understands intricate customer questions to provide accurate solutions.

💬 Real-time Customer Engagement

Live Chat Interface

Provides an intuitive real-time chat solution for direct customer communication.

Shared Inbox

Centralizes all customer interactions in one place for team collaboration.

Visitor Monitoring

Tracks website visitors in real-time to proactively engage them.

Lead Qualification

Helps identify and qualify potential leads through chat interactions.

🛠️ Support System & Management

Ticketing System

Organizes and manages customer inquiries efficiently through a structured ticketing process.

Multichannel Support

Consolidates interactions from various communication channels into a single view.

Streamlined Workflows

Transforms chaotic support environments into organized, efficient operations.

Customizable Integration

Allows for deep integration with existing systems to build tailored customer service solutions.

🚀 Automation & Workflow Optimization

Automated Flows

Creates automated sequences to guide customers, win leads, and streamline operations.

Conversion Optimization

Designs workflows specifically to increase customer conversion rates.

Sales Development Automation

Mimics the role of a Sales Development Representative to optimize customer interactions.

🔗 Extensive Integrations

Platform Integrations

Connects with popular e-commerce platforms like Shopify and WordPress.

Communication Channel Integration

Links with major messaging platforms such as WhatsApp, Instagram, and Messenger.

Seamless Third-party Connectivity

Allows easy integration with over 120 external tools and existing tech stacks.

Use Cases

Automating First-Line Customer Support

Businesses struggle with high volumes of repetitive customer inquiries that strain human agent capacity. Lyro AI automates up to 67% of these common questions across various channels, providing instant, accurate, and human-like responses 24/7, thereby freeing up support teams to handle more complex issues and significantly increasing overall resolution rates.

Customer Service, B2C, B2B SaaSFor: Customer Service Managers, Support Agents, Head of Customer Experience

Accelerating Ecommerce Sales and Lead Generation

Online businesses often miss sales opportunities due to delayed customer engagement and inefficient lead qualification processes. Tidio's Lyro AI, integrated with Live Chat and Flows, proactively answers product questions, offers personalized recommendations, and qualifies leads instantly, leading to increased conversion rates and substantial sales growth.

Ecommerce, Retail, Online SalesFor: Ecommerce Managers, Sales Development Representatives, Marketing Specialists

Delivering Global Multilingual Customer Support

Expanding businesses face challenges in offering consistent, round-the-clock support in multiple languages to diverse customer bases. Lyro AI fluently communicates in over 45 languages and operates 24/7, enabling companies to provide immediate, localized assistance globally without scaling up large, dedicated multilingual teams, ultimately enhancing international customer satisfaction.

Global Ecommerce, International B2C ServicesFor: Global Operations Directors, Customer Support Team Leaders

Maximizing Self-Service with AI-Powered Knowledge

Customers prefer self-service, but outdated or difficult-to-navigate knowledge bases often force them to contact support. Lyro AI draws upon existing content like FAQs, help articles, and product pages to deliver instant, precise answers, significantly increasing self-service resolution rates and empowering customers to find solutions independently.

Software, Financial Services, Any industry with extensive documentationFor: Customer Success Teams, Content Strategists, Support Operations Managers

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