Duckie

Connects to your existing knowledge base to answer customer questions in real-time.

Delivers accurate responses to customer questions by continuously learning from your knowledge sources.

Uses AI to reliably determine and execute the appropriate steps for handling customer requests.

Helps support teams stay up-to-date with product changes by connecting to internal documentation.

Design reliable AI automations for support logic without needing any coding expertise.

Configure your AI agent with specific logic and rules to perform exactly what you want, when you want.

Utilizes out-of-the-box actions for common tasks such as processing refunds, creating tickets, and filing bug reports.

Connects to any of your internal or external tools via simple API integrations to pull information and take actions in real-time.

Deploy your AI agent workflows instantly wherever your customers interact for immediate results.

Installs as a Zendesk app to either auto-reply to customers or draft responses for support agents.

Deploys as a Slack bot in both customer-facing and internal team channels.

Embeds Duckie as a customizable widget on your website with just one line of code for direct customer support.

Complies with the highest security protocols and standards for enterprise-level security and confidentiality.

Ensures your data is encrypted at rest and in transit, complying with GDPR and CCPA regulations.

Always provides transparent sources for the answers generated by the AI agent to ensure reliability.

Supports self-hosting on AWS, Azure, and GCP, providing full control with top-tier security and performance.