What is Chaindesk AI?

Chaindesk AI is a no-code platform that enables businesses to create custom AI chatbots trained on their own proprietary data. These chatbots provide precise, context-aware, and multilingual customer support, reducing support tickets and improving operational efficiency by leveraging advanced generative AI models like GPT-4.

Who can use Chaindesk AI?

It is designed for businesses of all sizes seeking to automate customer support, handle FAQs, product info, and common support issues 24/7 across multiple communication channels without requiring programming skills.

What are the key features of Chaindesk AI?

The key features of Chaindesk AI include a no-code custom chatbot builder, which allows building and deploying AI chatbots without coding by training them on company data. It offers multi-source data integration to import data from various platforms like files, Notion, Google Drive, Zendesk, YouTube, and public URLs to build comprehensive knowledge bases. The platform utilizes generative AI technology, specifically OpenAI GPT-4 and GPT-3.5 Turbo models, for secure, accurate, and contextually relevant responses. There is automatic retraining, meaning chatbots update automatically when underlying data changes. It provides cross-platform and multilingual support, enabling embedding in websites and platforms such as Slack, WhatsApp, Telegram, Messenger, Shopify, and supports over 100 languages. Additionally, it offers human handover and lead collection capabilities to transfer conversations to human agents when needed and collect customer details, along with function calling to extend chatbot capabilities by calling custom API endpoints.

How does Chaindesk AI work?

Users import their proprietary company data from various sources to build repositories. The chatbot (“Agent”) uses embeddings and similarity search to find relevant information, then combines it with the user query and dialogue history to generate natural language answers using GPT models. Responses include references to the source data documents when applicable.

Can I deploy Chaindesk AI on my own infrastructure?

Yes. While Chaindesk offers a cloud service hosted in France, it can also be deployed on-premises, allowing control over data storage and compliance with corporate data policies.

Which platforms does Chaindesk AI integrate with?

Chaindesk supports seamless integration and chatbot deployment on websites, Slack, WhatsApp, Telegram, Messenger, Shopify, Crisp, Zapier, and others. It uses APIs to enable automation and workflow integrations with tools like n8n.

How do I get started with Chaindesk AI?

To get started with Chaindesk AI, first import your company’s data from sources like Notion, Google Drive, or website URLs. Next, customize the chatbot’s personality and goals as needed. Then, deploy the chatbot to your website or communication platforms using no-code tools. Finally, the AI learns from your data to provide accurate real-time support, and you can monitor and manage conversations.

What type of support can Chaindesk AI provide?

It can answer FAQs, resolve up to 80% of support queries instantly, handle product information and common support issues, and escalate complex cases to human agents.

Is Chaindesk AI secure and reliable?

Yes. It includes built-in safeguards to maintain response accuracy and prevent misleading answers. Data transmission and storage comply with standards, especially when using their hosted solutions, while on-premises deployment allows stricter control over data security.

Where can I find technical resources or demos?

There are official websites and video tutorials, such as the YouTube walkthrough showing how to set up no-code custom ChatGPT agents with Chaindesk.

ChainDesk

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Chaindesk AI helps businesses build custom AI chatbots for their websites quickly, without any coding. You train these chatbots with your company's own information, allowing them to give accurate, instant answers to customer questions 24/7. It handles support, lead generation, and works across many platforms and languages.

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Overview Features Use Cases FAQ Integrations Pricing

About ChainDesk

Who It's For

This tool helps businesses automate customer support. If you need to answer common questions, provide product info, or handle requests 24/7 without extra staff, Chaindesk AI is perfect. No coding skills are needed to use it.

What You Get

You get a custom AI chatbot, trained on your company's unique information. It provides instant, accurate answers to customers in many languages. The chatbot also collects leads and works on your website, WhatsApp, and other platforms. You can easily take over conversations if needed.

How It Works

First, upload your company's data from sources like documents or web pages. Then, customize the AI's personality and goals. Next, easily add the chatbot to your website or other tools. The AI then offers fast support, updating automatically whenever your data changes.

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Features & Capabilities

⚙️ Core AI Capabilities

Custom AI Chatbot Training

Train a personalized ChatGPT AI chatbot on your company's unique data to automate support and lead generation.

Instant AI-Powered Answers

Leverages Generative AI models like GPT-4 to provide secure, precise responses to customer inquiries 24/7.

Trustworthy & On-Topic Responses

Includes built-in safeguards to ensure precise answers that adhere strictly to your knowledge base, avoiding irrelevant information.

Multilingual Support

Allows the chatbot to communicate effectively with customers in their native language, expanding global reach.

🔗 Data & Integration

Diverse Data Source Ingestion

Seamlessly ingests content from various sources including files, Notion, Google Drive, Zendesk, and any public URL.

Automatic Data Synchronization

Automatically retrains your AI chatbot when your data sources are updated, ensuring real-time, accurate support.

Omnichannel Deployment

Ensures uninterrupted conversations across multiple platforms like embeddable widgets, WhatsApp, Slack, and Telegram.

Function Calling

Extends agent capabilities by allowing them to call custom API endpoints for dynamic interactions and external actions.

🤝 Customer Experience & Handoff

Seamless Human Handoff

Allows human agents to take over conversations from the AI chatbot when needed, ensuring complex issues are addressed.

Unified Shared Inbox

Manages all customer conversations in one place, enabling team collaboration and automated workflow assignment.

AI-Powered Email Support

Handles and assists in resolving email inquiries faster through an AI-enhanced email inbox dashboard.

Conversational Forms

Builds interactive forms that collect user information in a natural, conversational manner.

🛠️ Ease of Use & Deployment

No-Code Platform

Provides an intuitive platform that allows users to easily train and deploy custom AI chatbots without any coding.

Customizable Agent Persona

Enables users to set up the AI agent's persona and goals, customizing it to fit their brand's identity.

Easy Website Embedding

Facilitates quick integration of the AI chatbot onto any website using a simple embeddable widget.

Conversation Monitoring

Allows tracking of conversations across all channels, providing insights and enabling human intervention when necessary.

Use Cases

Automating 24/7 Customer Support and FAQ Resolution

Businesses often face high volumes of repetitive customer inquiries, leading to slow response times and overburdened support teams. Chaindesk enables companies to deploy a custom AI chatbot, trained on their specific data, to instantly resolve up to 80% of common support queries and FAQs 24/7 across various channels, significantly reducing ticket volume and operational costs.

Customer Service, E-commerce, B2B SaaSFor: Customer Support Managers, Customer Service Representatives, Business Owners

Boosting Website Lead Generation with Conversational AI

Many companies struggle to convert website visitors into qualified leads effectively through static forms. Chaindesk allows businesses to integrate AI-powered conversational forms and chatbots that engage visitors dynamically, collect critical lead information, and personalize interactions, thereby improving lead capture rates and supporting the sales pipeline.

Marketing, Sales, B2B SaaS, E-commerceFor: Marketing Teams, Sales Development Representatives, Website Managers

Scaling Global Reach with Multilingual Customer Engagement

Expanding into international markets presents challenges in providing localized and consistent customer support across different languages. Chaindesk's AI chatbots offer outstanding multilingual capabilities, allowing businesses to communicate effectively with customers in over 100 native languages, ensuring consistent support quality and facilitating global market penetration without proportional staffing increases.

Global E-commerce, International B2B SaaS, Travel & HospitalityFor: Global Operations Managers, Customer Experience Leaders, International Sales Teams

Streamlining Internal Knowledge Access for Employees

Employees often spend valuable time searching for internal information, from HR policies to IT troubleshooting, reducing productivity. Chaindesk allows organizations to train an AI agent on internal documents, wikis (Notion, Google Drive), and communication channels (Slack) to provide instant, accurate answers to employee queries, enhancing internal efficiency and reducing the burden on internal support teams.

Corporate, B2B SaaS, IT Services, Human ResourcesFor: HR Managers, IT Support Teams, Operations Managers, Employees

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