Monobot AI is an advanced AI-powered platform designed to automate customer interactions through voice and chat agents. It helps businesses streamline operations, automate routine tasks, and provide 24/7 customer support.

What can Monobot AI do?

Monobot AI can automate appointment bookings and scheduling, manage reservations and consultations, handle customer support and FAQs, process orders and returns, provide real-time analytics and reporting, and integrate with existing business tools like CRM and calendars.

Do I need coding skills to use Monobot AI?

No. Monobot AI is a no-code platform, meaning anyone—business analysts, product managers, or non-technical users—can set up and manage AI agents without programming knowledge.

What industries can use Monobot AI?

Monobot AI is suitable for a wide range of industries, including Healthcare, Retail & eCommerce, IT & Technical Support, Education, Utilities & Telecom, Government & Public Services, Logistics & Supply Chain, and Manufacturing.

Can Monobot AI handle both voice and chat interactions?

Yes. Monobot AI supports both voice calls and web-based chat, allowing businesses to automate customer communications across multiple channels.

Can calls be transferred to human agents or call centers?

Yes. Monobot AI allows calls to be transferred to phone numbers or call centers, with relevant data attached for seamless handover.

What integrations does Monobot AI offer?

Monobot AI integrates with popular platforms such as Google Calendar, Google Maps, Instagram, Telegram, and CRM and helpdesk tools.

Is there a free trial available?

Yes. Monobot AI offers a free trial period with no credit card required. After the trial, users can subscribe to paid services.

What is the pricing model?

Monobot AI uses a transaction-based pricing model, allowing users to pay only for what they use. Payments can be made via Stripe and PayPal.

How do I set up a knowledge base for my AI agent?

You can create and organize your agent’s knowledge base by uploading files (CSV, TXT, or JSON) or entering information manually. The platform also allows you to add specific instructions and prompts for the AI model.

Does Monobot AI provide analytics and reporting?

Yes. Monobot AI offers real-time analytics, performance dashboards, and actionable insights to help businesses optimize customer interactions and operations.

Can I customize the AI agent’s responses and workflows?

Yes. Monobot AI features an AI Agent Builder and workflow automation tools, allowing you to customize agent behavior, automate processes, and tailor customer experiences.

Is Monobot AI suitable for small businesses?

Yes. Monobot AI is designed for businesses of all sizes, from small startups to large enterprises, with scalable features and flexible pricing.

How do I get support or contact Monobot AI?

For questions or support, you can contact Monobot AI at contact@monobot.ai.

Monobot

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Monobot AI is a virtual assistant for businesses that automates everyday customer calls and chats, working 24/7. It handles tasks like booking appointments and answering common questions, which lets your human team focus on bigger problems. You can set it up fast, and no coding skills are required.

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Overview Features Use Cases FAQ Integrations Pricing

About Monobot

Who It's For

Monobot AI is for any business looking to enhance its customer service. It benefits many industries, like healthcare, retail, and IT. The platform is simple enough for anyone to use, even without coding experience.

What You Get

You receive a smart virtual assistant that manages customer calls and chats 24/7. It handles routine tasks such as booking appointments, taking reservations, and answering common questions. This allows your human team to focus on more complex issues, improving customer satisfaction and cutting costs.

How It Works

Setup for Monobot AI is quick and easy, often done in minutes, with no coding needed. The AI agents talk and chat naturally with customers. For tougher questions, the AI can transfer the call to a human agent, bringing along all the important details. It also connects well with your current business software.

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Features & Capabilities

🤖 Core AI Automation

Automated Routine Task Handling

Automates scheduling, reservations, appointments, order status, lead qualification, and identity verification.

Human-like Voice Agents

Engages customers with natural, human-like voice agents to automate up to 80% of inbound requests.

Blended AI & Human Support

Handles increased request volumes with always-on AI and seamless human agent handover when needed.

Multichannel Interaction

Supports customer interactions from both web-based chat and phone channels.

👨‍💻 Agent Assist & Workspace

Real-time Agent Suggestions

Provides contextual prompts and recommended answers to human agents during live conversations.

Automated Call Summaries

Generates concise summaries of calls to streamline post-interaction tasks for human agents.

Instant Knowledge Access

Allows human agents to search the knowledge base instantly without leaving their workflow.

Customer Sentiment Analysis

Instantly displays customer sentiment during live conversations for better agent understanding.

🚀 Platform & Deployment

No-Code Design & Launch

Enables quick design and deployment of AI agents in minutes without requiring any coding expertise.

Instant Go-Live

Facilitates immediate deployment of AI agents without extensive IT setup or delays.

Effortless Scalability

Allows businesses to easily scale their operations by automating and handling increased inquiry volumes.

Multi-language & Voice Support

Supports over 20 languages and offers multiple voice options for broader reach and accessibility.

🔗 Integrations & Customization

Built-in Connectors

Provides pre-built integrations with popular tools like Google Calendar, Google Maps, Instagram, and Telegram.

Open API & Webhooks

Offers flexible options for custom integrations and extended functionality using an open API and webhooks.

Developer Tools

Includes an SDK and other developer tools for tailoring and building specific integrations.

Data-rich Transfers

Enables calls to be transferred to human agents or call centers with attached interaction data.

Use Cases

Automating High-Volume Customer Inquiries and Scheduling

Businesses face challenges handling a large volume of repetitive customer interactions, leading to long wait times and strained human resources. Monobot AI automates up to 80% of these routine calls and chats, including appointment bookings, reservations, and common FAQs, freeing human agents to focus on complex issues and significantly improving overall customer satisfaction and efficiency 24/7.

Customer Service & SupportFor: Contact Center Managers

Enhancing Live Agent Performance with AI-Powered Assistance

Human agents often struggle to quickly access information, deliver consistent responses, and manage customer sentiment during live calls. Monobot's AI Workspace provides real-time contextual suggestions, automated call summaries, and instant knowledge base access, enabling agents to resolve complex issues faster, with greater accuracy, and boosting their confidence and efficiency.

Any industry with a contact centerFor: Customer Service Agents

Rapid Deployment of Scalable Customer Automation Solutions

Organizations need to quickly implement and scale automated customer interaction solutions without extensive technical expertise or lengthy development cycles. Monobot's no-code platform allows business users like product managers and analysts to design and launch AI agents in minutes, integrating seamlessly with existing tools and scaling effortlessly to meet demand, ensuring immediate impact and rapid ROI.

B2B SaaSFor: Product Managers

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