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Floatbot Voice AI Agent

4.6 (324 reviews)
Verified Popular

Floatbot helps businesses create AI agents that talk and chat with customers. It automates tasks like answering questions, handling claims, and collecting payments, making customer service faster and cheaper. It also helps human agents with real-time support.

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What is Floatbot Voice AI Agent?

Who It's For

Floatbot is for large businesses, especially those with contact centers, in industries like insurance, banking, and healthcare. It helps them improve how they talk to customers and handle many daily tasks.

What You Get

You get smart AI agents that can talk or chat with your customers 24/7. These agents can answer questions, process claims, and even help with debt collection. You also get an AI assistant that helps your human agents during live calls, giving them real-time information.

How It Works

Floatbot uses a simple drag-and-drop platform, so you don't need to be a programmer. You can quickly build AI agents that understand natural language and connect to your existing systems. These agents use advanced AI to learn from your data and have human-like conversations, making deployment fast and easy.

Features & Capabilities

⚙️ Core AI Platform

Agent M Framework

A Generative AI-driven framework for creating and orchestrating multiple LLM-based agents for natural language interactions.

VoiceGPT

A low-latency, fine-tuned LLM model delivering real-time voice responses for complex inquiries and optimized operations.

Speech LLM

Combines ASR and NLP to enable real-time, seamless, and latency-free voice conversations.

RAG Cognitive Search

Enables bots to self-learn from diverse sources like websites, knowledge bases, PDFs, and documents without manual intent creation.

🚀 Platform & Development

No-Code Platform (Floatbot UNO)

An enterprise-grade, drag-and-drop platform empowering business users to build and maintain AI bots faster.

Bot Store

Provides industry-specific templates and pre-built solutions pre-trained on use-case specific data for rapid deployment.

AI Orchestration

Manages the execution pipeline for bots, allowing orchestration between popular LLMs, NLP, speech-to-text, or text-to-speech, or integration of custom AI.

AppXchange Integrations

Pre-integrated with leading ISVs, contact center solutions, CRMs, CPaaS, and knowledge bases for seamless data exchange.

🗣️ Conversational AI Agents

Voice AI Agent

A 100% GenAI-powered, human-sounding voicebot for end-to-end contact center automation in real-time.

Chat AI Agent

An omnichannel chatbot deployable across various digital channels like Text/SMS, WhatsApp, Facebook Messenger, and websites.

AI Agent Assist (Copilot)

Provides real-time guidance to human agents during calls or chats, offering knowledge base optimization, compliance, and sentiment analysis.

Multi-Language Support

Enables conversational AI agents to interact in multiple languages, supporting global customer bases.

🎯 Industry Solutions

Insurance Claims Automation (LISA)

Automates First Notice of Loss (FNOL) and other claims processes for insurance operations, reducing costs and increasing efficiency.

Debt Collection Automation

Automates payment negotiation, disposition, RPC, and PTP, ensuring compliance with regulatory filters like Reg F, FDCPA, and HIPAA.

Banking Self-Service Agents

Offers 24/7 self-service for retail and corporate banking, including digital onboarding, core banking services, and multilingual capabilities.

Healthcare Automation

Provides personalized patient support, automates complex conversations, and assists with billing, insurance verification, and patient triage.

Screenshots & Demo

See Floatbot Voice AI Agent in action with screenshots and video demonstrations

Product Screenshots

Floatbot Voice AI Agent

Floatbot Voice AI Agent

Transform customer interactions with AI-powered conversational agents

Ready to see more?

Experience Floatbot Voice AI Agent firsthand with a free trial or schedule a personalized demo.

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Real-World Use Cases

Automating Customer Support and Inquiries with Conversational AI

Businesses struggle with high contact center operational costs and customer wait times. Floatbot's Voice and Chat AI Agents automate routine inbound and outbound customer interactions across multiple channels, significantly reducing average handling time and call abandonment rates, while improving customer satisfaction and deflecting calls from human agents.

Industry: Contact Centers & BPOs • User Type: Contact Center Managers, Operations Leaders

Accelerating Compliant Debt Collections with AI Voice and Chat Agents

Debt collection agencies and financial institutions face challenges with high operational costs and strict regulatory compliance. Floatbot's AI agents automate inbound and outbound collection calls and messages, handling payment negotiations and status updates, while ensuring adherence to regulations like Reg F and HIPAA, leading to increased collection rates and reduced costs.

Industry: Debt Collections • User Type: Collections Managers, Compliance Officers

Streamlining End-to-End Insurance Operations with Specialized AI

Insurance carriers and agencies need to efficiently process claims, manage policies, and provide 24/7 customer support. Floatbot's specialized AI agents automate critical workflows such as claims intake (FNOL), status updates, policy renewals, and customer onboarding, drastically reducing per-claim costs and increasing adjuster and underwriter efficiency.

Industry: Insurance • User Type: Claims Managers, Underwriters, Insurance Agents

Empowering Contact Center Agents with Real-time AI Copilot Assistance

Human agents in contact centers often spend valuable time searching for information, impacting efficiency and customer experience. Floatbot's AI Agent Assist (Copilot) provides real-time suggestions, relevant knowledge base articles, and call summaries during live voice and chat interactions, enabling agents to resolve complex inquiries faster, ensure compliance, and significantly improve their productivity and customer satisfaction.

Industry: Contact Centers & BPOs • User Type: Contact Center Agents, Customer Support Representatives

Frequently Asked Questions

Need more information?

For specific questions about Floatbot Voice AI Agent, pricing, or technical support, please contact the Floatbot Voice AI Agent team directly through their official website.

Specifications
Available via:
Browser
API
Cloud
Built for:
Business
Enterprise
Complexity:
Expert
Advanced technical expertise needed
Pricing Plans

Lite

Free plan with basic features

$99
/monthly
  • 1 bot
  • 500 mins or sessions
  • Maximum Concurrent Calls: 2
  • Pulse rate: 60 sec
  • Maximum Concurrent Chat Sessions: 10
  • Cognitive Search (Knowledge-base Source): pdf
  • Knowledge-base (KB) No. of Sources: 5
  • Knowledge-base Upload limit (MB): up to 2 MB
  • Maximum history: 30 days
Most Popular

Essential

Best for growing teams

$1999
/monthly
  • 2 bots
  • 10000 mins or sessions
  • Maximum Concurrent Calls: 25
  • Pulse rate: 60 sec
  • Maximum Concurrent Chat Sessions: 100
  • Cognitive Search (Knowledge-base Source): pdf, website
  • Knowledge-base (KB) No. of Sources: 20
  • Knowledge-base Upload limit (MB): up to 10 MB
  • Maximum history: 90 days

Growth

Custom solutions for enterprises

$4999
/monthly
  • 2 bots
  • 25000 mins or sessions
  • Maximum Concurrent Calls: 75
  • Pulse rate: 60 sec
  • Maximum Concurrent Chat Sessions: 500
  • Cognitive Search (Knowledge-base Source): pdf, website, standard knowledgebase(s)
  • Knowledge-base (KB) No. of Sources: 50
  • Knowledge-base Upload limit (MB): up to 25 MB
  • Maximum history: 180 days
  • Speech Transcription per hour: $1

Enterprise

Custom solutions for enterprises

Custom
pricing
  • No limits
  • Maximum Concurrent Calls: No Limit
  • Pulse rate: Custom
  • Maximum Concurrent Chat Sessions: No Limit
  • Cognitive Search (Knowledge-base Source): Custom
  • Knowledge-base (KB) No. of Sources: No Limit
  • Knowledge-base Upload limit (MB): No Limit
  • Maximum history: Forever

✓ Free trial • ✓ Plans from $99 / monthly • ✓ Enterprise options

Integrations

Microsoft Teams

WhatsApp

Facebook Messenger

Telegram

Q2

Finastra