What is ShortWave AI?

ShortWave AI is an AI-powered email assistant integrated within the ShortWave email client, designed to help you manage, search, summarize, draft, and organize your emails more efficiently using natural language commands.

How does the AI assistant work?

It uses advanced large language models (LLMs) like GPT-3.5 and GPT-4 combined with vector databases (Pinecone) for long-term memory, and a multi-step process called Retrieval Augmented Generation (RAG). This includes selecting the appropriate tools, retrieving relevant data from your email and calendar, generating answers, and formatting responses with citations.

What kind of tasks can the AI assistant perform?

You can ask it to find specific emails or information using natural language (e.g., "Find emails about Project Cricket last week"), summarize long email threads into concise bullet points, draft emails or replies based on simple conversational prompts and edit drafts to change length or tone, translate emails into different languages, schedule meetings using calendar information, and create AI filters to automatically sort and label incoming emails based on content descriptions.

Is my email data used to train the AI models?

No. ShortWave explicitly states that your email content is never used to train their AI models. Emails processed by the AI are encrypted and not utilized for training purposes.

Which platforms and integrations are supported?

ShortWave is available on iOS, Android, Mac, and Windows. It integrates with popular tools like Slack, Calendar, Notion, Asana, and Hubspot to automate workflows without leaving your inbox.

Can I customize the AI assistant?

Yes. You can set saved prompts for common actions, adjust writing style preferences, specify your work context and workflows, and define behavioral instructions to personalize how the AI interacts with you.

How do I activate or access the AI assistant?

You can access it by clicking the AI icon (sparkle icon) in the app or using keyboard shortcuts (e.g., Cmd+J on desktop) to bring up the assistant for queries or drafting.

Does ShortWave help reduce email overload?

Yes. Features like AI-powered inbox summaries, "Star" and "Pin" emails for prioritizing tasks, and custom AI filters help you stay organized and focus on important emails while minimizing distractions.

Is ShortWave AI free or paid?

The AI assistant is available on all plans, although detailed pricing information should be confirmed via ShortWave’s official site as it may vary and was not specified in the sources.

ShortWave

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Shortwave is an AI email assistant that simplifies your entire inbox experience. It helps you organize emails, write messages in your own style, find information fast, and schedule events with ease, integrating with popular tools to make your daily work smoother.

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Overview Features Use Cases FAQ Integrations Pricing

About ShortWave

Who It's For

This tool is for anyone struggling with email overload. If you're a busy professional or part of a team, Shortwave helps you manage your inbox better, save time, and improve teamwork.

What You Get

You get a smarter email experience. The tool organizes your inbox, turning emails into clear tasks. It helps you write faster by learning your style and suggesting content. You can also easily schedule meetings, find old info, and share email threads for team chats.

How It Works

Shortwave uses smart AI to understand your emails and requests. It checks your messages and calendar to provide quick help. The AI learns to write in your unique voice. You can link it to other work tools. Your email data stays private and is never used to train the AI.

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Features & Capabilities

🤖 AI-Powered Automation

AI Email Writing & Enhancement

The AI learns your unique voice and style to draft personalized emails that sound just like you.

Custom AI Filters

Automatically label, star, archive, and manage emails with custom rules written in plain English.

AI-Powered Search & Answers

Use AI to quickly find emails, analyze team communications, and extract answers from your inbox and attachments.

AI-Assisted Scheduling

Leverage AI to check your availability, create calendar events, and draft scheduling emails with ease.

📧 Inbox Productivity & Control

Inbox Segmentation

Organize your inbox into custom tabs based on importance, specific senders, labels, or custom queries to focus your attention.

Bulk Triage with Bundles

Efficiently manage promotions, newsletters, and updates to reach inbox zero in half the time.

Email to To-Do Conversion

Transform emails into actionable tasks, allowing grouping, renaming, prioritization, and adding notes directly in your inbox.

Scheduled Email Delivery

Control exactly when emails arrive in your inbox to minimize interruptions and optimize your focus time.

🤝 Team Collaboration & Workflow

Live Thread Sharing

Share email threads with your team that update in real-time, ensuring everyone stays on the same page.

In-App Private Commenting

Discuss emails privately with teammates directly within your inbox, eliminating the need for external chat tools.

Assign Next Steps

Assign clear ownership to important emails and track their progress with a team-wide 'done' status.

Workflow Integrations

Connect the AI with popular tools like Slack, Calendar, Notion, Asana, and HubSpot to automate workflows directly from your inbox.

🔒 Core Infrastructure & Customization

Enterprise-Grade Security

Meets strict CASA Tier 2 compliance requirements, ensuring robust data protection and security.

Advanced AI Intelligence

Utilizes the very latest AI models from top research labs for superior performance and capabilities.

Instant AI Summaries

Provides smart, concise summaries (tl;dr) at the top of every email for quick comprehension.

Advanced Privacy Features

Protects user privacy by blocking image proxies and tracking pixels within emails.

Use Cases

Accelerating Sales Cycles and Customer Follow-ups

Sales and customer success teams often struggle with time-consuming email drafting, manual scheduling, and tracking engagement. Shortwave AI automates personalized email creation, intelligently schedules meetings, and provides real-time read and link tracking, allowing professionals to prioritize outreach and close more deals efficiently, all while integrating with their CRM.

B2B Sales, Customer SuccessFor: Account Executive, Sales Development Representative, Customer Success Manager

Centralizing Team Communication and Shared Knowledge

Teams frequently face challenges in maintaining shared context across email threads and efficiently finding crucial information within collective inboxes. Shortwave enables real-time collaborative email threads, private commenting, and the ability to assign next steps, while its AI-powered search and shared, searchable archives ensure that all team knowledge is easily accessible and actionable.

Project Management, Professional ServicesFor: Project Managers, Team Leads, Operations Managers

Achieving Inbox Zero and Focused Email Workflow

Individuals are often overwhelmed by email volume, leading to distractions and difficulty prioritizing critical messages. Shortwave AI helps users reclaim their inbox by intelligently filtering, summarizing, and organizing emails into actionable tasks, enabling them to focus on important communications and minimize interruptions to achieve true inbox control.

Cross-IndustryFor: Knowledge Worker, Executive, Individual Contributor

Automating Email-Driven Workflows Across Business Tools

Professionals spend considerable time on repetitive email tasks and manually transferring information between their inbox and other essential business applications. Shortwave AI automates email drafting with personalized styles, simplifies scheduling, and seamlessly integrates with tools like Slack, Notion, and Hubspot, allowing users to create efficient, automated workflows directly from their email client.

B2B SaaS, Operations, MarketingFor: Marketing Manager, Operations Specialist, Executive Assistant

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