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Periscope Chat

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Periscope Chat offers AI chatbots for businesses, automating customer interactions across platforms like WhatsApp and your website. It's a simple, no-code tool that helps answer questions, capture leads, and provide instant support, ultimately saving costs and boosting your team's efficiency.

About Periscope Chat

Who It's For

Periscope Chat is for businesses needing to automate customer talks, capture leads, and give instant support without hiring. It suits online stores, travel agencies, and IT help desks, making all customer interactions smoother and more efficient.

What You Get

You get AI chatbots for your website, WhatsApp, and Slack. It saves money by blocking spam and gives your team more time. All customer chats appear in one easy place, showing what customers need and how they feel, for much better support.

How It Works

Setup is simple: just three steps. You link your website or upload documents, and the AI learns from them for instant answers. It can connect to your business systems, like CRM, to handle tasks and provide smart, real-time customer service.

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Features & Capabilities

⚙️ Core AI Capabilities

Knowledge Base Automation

Automatically ingests and structures content from websites and documents to build a comprehensive AI knowledge source for accurate answers.

Advanced RAG Pipeline

Leverages an advanced Retrieval-Augmented Generation (RAG) pipeline for precise and contextually relevant AI responses.

Multilingual Support

Engages with a diverse audience by detecting and responding in multiple languages for natural and personalized interactions.

Intelligent Spam Detection

Automatically identifies and blocks spam messages, reducing processing costs and freeing up team workload.

🔗 Connectivity & Deployment

Multi-Channel Deployment

Deploys chatbots across various platforms like WhatsApp, Slack, Telegram, Microsoft Teams, and websites with simple configuration.

Seamless System Integrations

Connects with essential business systems such as CRMs, booking platforms, and Google Sheets for real-time data lookups and actions.

Custom API Access

Offers integration via custom API, ensuring broad accessibility and a consistent user experience across different applications.

Easy No-Code Setup

Features a simple, guided 3-step setup process, enabling rapid chatbot deployment without requiring any coding knowledge.

📊 Performance & Insights

Unified Conversation Inbox

Consolidates all customer conversations from various channels into a single command center for streamlined support management.

Automated Sentiment & Intent Analysis

Provides instant context to agents with automated sentiment analysis and summaries of customer intent.

Real-time Analytics Dashboard

Offers live insights into conversations, buying intents, engagement patterns, and chatbot performance metrics.

Agent Handoff & Intervention

Enables human agents to seamlessly take over conversations when needed, ensuring personalized service without losing history.

🔒 Security & Scalability

Robust & Scalable Backend

Built on a high-performance infrastructure with cost monitoring to ensure efficient, secure, and reliable AI assistant operation.

Data Privacy & Security

Prioritizes data confidentiality, ensuring business information and customer interactions remain secure and private.

Flexible Customization & Adaptability

Allows for retraining and redesigning the AI for evolving business objectives using customizable add-ons without reinstallation.

User & Role Management

Provides flexible admin access with the ability to assign roles to multiple team members for managing and tracking conversations.

Use Cases

Automating Omnichannel Customer Support

Businesses face challenges with high volumes of repetitive customer inquiries across various channels, leading to slow response times and increased operational costs. Periscope Chat deploys AI chatbots on platforms like websites, WhatsApp, and Slack to provide instant, 24/7 answers from a unified knowledge base, significantly reducing support workload and improving customer satisfaction.

B2C & B2B (General)For: Customer Support Teams

Accelerating Lead Qualification and Sales Assistance

Sales teams often spend too much time on initial lead qualification and basic product inquiries, slowing down the sales cycle and potentially missing opportunities. Periscope Chat automates lead capture, qualifies prospects with intelligent conversations, recommends relevant products, and integrates with CRMs like Salesforce to streamline the sales process, allowing representatives to focus on closing deals.

B2B SaaS, E-commerce, Real EstateFor: Sales Development Representatives

Streamlining Internal Operations and IT Support

Internal departments, particularly IT helpdesks, are frequently overwhelmed by routine queries such as password resets, VPN issues, and requests for internal knowledge, impacting employee productivity. Periscope Chat acts as an automated internal help desk, providing instant answers and guidance to employees, thereby reducing the support burden and improving overall organizational efficiency.

Enterprise, B2B Operations, ManufacturingFor: IT Helpdesk Teams

Personalized Travel Planning and Booking Automation

Travel and hospitality companies need to offer instant, personalized assistance for trip planning and booking processes around the clock to enhance customer experience. Periscope Chat serves as a personal travel assistant, suggesting trip ideas, answering questions instantly, simplifying bookings, and providing 24/7 support, greatly enhancing the customer journey and reducing planning hassles.

Travel & HospitalityFor: Customer Service Agents

Frequently asked questions

Periscope Chat is an AI-powered conversational agent designed to manage customer interactions and provide insights based on your company's documentation. It's a no-code platform that enables businesses to deploy AI chatbots across multiple channels to automate customer conversations, capture leads, and provide instant support without requiring additional staff.

Setup is plug-and-play and very straightforward. You can be up and running quickly across popular channels like WhatsApp, websites, and Slack, with guidance from the Periscope team during initial configuration.

You can deploy Periscope on multiple platforms including your website, WhatsApp, Telegram, Slack, Microsoft Teams, and via custom API. This omni-channel approach ensures consistent user experience and broad accessibility without complex setups.

No, Periscope can be trained on content you already have—web pages, sitemaps, and documents. You can easily upload or link information like FAQs, product catalogs, or service details to create a knowledge base specific to your business.

Periscope automatically ingests, indexes, and structures content from sources like FAQs, product catalogs, or documents into a unified knowledge base. The AI uses an advanced RAG (Retrieval-Augmented Generation) pipeline for precise answers, keeping your AI updated with minimal effort.

Key features include a Conversational AI Engine for natural, multi-turn conversations that understand context and remember interactions, an Auto-Sync Knowledge Source for automatically updated knowledge from documents, FAQs, and URLs, a Built-In Spam & Abuse Filter that intelligently screens out unwanted content, Integrated CRM Actions to auto-save leads, update booking calendars, or populate Google Sheets, Smart Product Matching which suggests relevant products based on customer queries, a Centralized Dashboard to manage all chats in one place with sentiment summaries and escalation options, and Multilingual Support to auto-detect and respond in multiple languages.

Yes, Periscope handles tasks via both text and voice, allowing workers to speak into their devices to access machine operation guidance, maintenance steps, and more—without requiring logins.

Periscope supports deep integrations with CRMs like Salesforce and HubSpot, booking platforms, inventory systems, Google Sheets, and custom APIs. These integrations enable real-time data lookups, appointment scheduling, and seamless workflows.

Periscope is built for businesses that want to automate customer conversations, capture leads, and provide instant support without hiring additional people. It's particularly useful for E-commerce and Retail to answer product questions, recommend products, and automate order tracking; for Travel and Hospitality providing personalized trip planning, 24/7 support, and automated booking confirmations; for Manufacturing and B2B Operations to answer procurement questions, track order status, and route sales inquiries; for Internal Teams and IT Helpdesks automating password resets, VPN issues, and system status requests; and generally for Customer Support, Sales Assistance, Appointment Scheduling, Lead Generation, and Onboarding.

Periscope provides enterprise-grade data compliance and control with a robust, high-performance backend. The platform is designed with security considerations for business-critical operations.

Users can access support through direct customer service contact, comprehensive documentation, and community forums for sharing best practices. The platform offers live dashboards for real-time insights and issue tracking, and continuous updates are communicated via email subscriptions.

Start by verifying integration configurations and reviewing system logs via the conversation dashboard. Resetting API connections and clearing cache often resolves common issues, while contacting support with specific error details helps address persistent problems. For error codes, providing a screenshot helps support teams troubleshoot more effectively.

Yes, Periscope supports migrating existing customer data by allowing uploads and indexing of documents such as PDFs and FAQs into its unified knowledge base. Migration assistance is available through onboarding support to ensure accurate data ingestion and updated content structure.

Periscope Chat is a paid platform. For specific pricing details, it's recommended to contact their sales team or visit their website for current pricing information.

Tags

Specifications

Deployment
Browser
API
Cloud
Target Audience
Startup
Business
Enterprise
Complexity
Developer

Pricing

✓ Free trial

Integrations

WhatsApp
Slack
Telegram
Microsoft Teams
Salesforce
HubSpot

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