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Convolytic

Convolytic is a platform that helps businesses understand how well their AI voice and chat agents are working. It gives you clear insights into every customer conversation, helping you find problems and make improvements. This leads to happier customers and more revenue by optimizing your AI's performance.

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About Convolytic

Who It's For

Convolytic is for businesses, developers, and agencies running AI voice and chat agents. It helps them understand how their AI performs with real customer interactions, offering powerful analytics without complexity.

What You Get

You receive instant, real-time insights into every AI conversation. This includes detecting customer sentiment, finding pain points, and summarizing discussions. Plus, you get A/B testing tools to optimize agent versions, continuously boosting satisfaction and revenue.

How It Works

Convolytic easily connects to your AI systems via a webhook or API, no complex setup needed. You set up a project to send conversation data for analysis. The platform then delivers insights and allows you to run tests to improve your AI agents based on their actual performance.

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Features & Capabilities

📊 AI Performance Analytics

Real-time AI Interaction Visibility

Provides instant insight into AI agent performance and user interactions across all conversational channels.

Cross-Platform Performance Monitoring

Offers comprehensive visibility into AI performance across voice, chat, and any conversational platform.

A/B Testing for AI Agents

Enables testing of different AI agent strategies to optimize performance and outcomes.

⚙️ Conversational AI Optimization

Continuous Optimization Loop

Facilitates ongoing improvements that compound into significant gains in customer satisfaction and revenue.

Revenue Leak Identification

Identifies missed intents, failed responses, and poor handoffs that drain revenue and customer trust.

🔗 Seamless Integrations

Effortless API & Webhook Connectivity

Integrates easily with existing tech stacks using simple webhooks or deeper API connections without complex engineering.

Extensive AI Platform Compatibility

Supports connections with popular AI platforms like OpenAI, Anthropic, Retell, Twilio, and custom APIs.

Use Cases

Optimize AI Agent Performance for Customer Service

Businesses deploying conversational AI agents often struggle to identify and rectify performance issues like missed intents or poor handoffs, which degrade customer experience. Convolytic provides real-time analytics and A/B testing to pinpoint these exact pain points, enabling continuous optimization of agent responses and improving customer satisfaction for support teams.

Customer ServiceFor: Customer Support Teams

Boost Revenue and ROI from Conversational AI

Many companies lack the tools to measure the direct revenue impact of their conversational AI, leading to unaddressed performance gaps that silently drain potential income. Convolytic delivers deep conversation analytics and optimization capabilities, helping Go-to-Market leaders uncover hidden revenue leaks and implement data-driven improvements to maximize their AI investments.

B2B SaaSFor: Go-to-Market Leaders

Accelerate AI Agent Development and Iteration

Voice AI agencies, developers, and product teams need precise insights into how their agents perform in real-world conversations to build and refine them effectively. Convolytic offers comprehensive conversation analytics, including sentiment and flow analysis, coupled with real-time A/B testing, empowering these teams to rapidly iterate and optimize their AI solutions.

AI Development & ConsultingFor: Voice AI Agencies, Developers, Product Teams

Frequently asked questions

Convolytic is an analytics and optimization platform for Voice and Chat AI agents. It helps businesses and voice AI agencies monitor, measure, A/B test, and improve the performance of their AI voice agents in real time.

It provides deep conversation analytics, including sentiment analysis (emotion detection such as frustration, annoyance, happiness), pain point detection, conversation summaries, flow performance insights, and built-in A/B testing to compare different agent variations simultaneously using real conversation data.

Voice AI agencies, developers, and product teams who build and manage AI voice or chat agents across platforms like Retell, Vapi, Synthflow, or custom-built solutions. It helps these users understand actual conversation behavior and outcomes beyond just code or bot deployment.

You start by setting up a project for your Voice AI agent to track conversations and send events either via webhook or manual upload. This allows the data to be analyzed by Convolytic's engine.

Convolytic can integrate with any voice AI platform that can send conversation data via webhooks. It supports use cases across various voice platforms, allowing comprehensive analytics regardless of where the agent is deployed.

Users retain ownership of their conversation data. Convolytic processes the data internally and does not sell or share user data with third parties for advertising. Users are responsible for ensuring compliance with privacy and data protection laws, including obtaining consents for voice/chat recordings. The platform uses third-party AI services like OpenAI for natural language understanding under strict terms.

Users pay fees according to their selected plan. Late payments can suspend services. Accounts can be terminated anytime by contacting support, with data being revoked or deleted according to privacy policies. The platform provides no warranties and users operate it at their own risk.

You can run Voice AI A/B tests by directing inbound phone numbers and webhooks to Convolytic. It compares variants like different prompts or conversation flows in real time, providing clear performance results to optimize agent success.

Convolytic provides tutorial videos on how to set up projects, run A/B tests, and optimize voice AI agents to help users get started and make the best use of the platform features.

Tags

agent monitoringconversation analyticsa/b testing agents

Specifications

Deployment
Browser
API
Target Audience
Business
Complexity
Developer

Integrations

OpenAI
Anthropic
Retell
Vapi
Synthflow
ElevenLabs

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