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Voiceflow

4.3
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Voiceflow is a no-code platform for building AI agents that can chat and talk to customers. It helps teams quickly create and launch these agents to automate customer service, handling common questions and tasks. The platform integrates with your existing tools, making support faster and more efficient, freeing up your human team.

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OverviewFeaturesUse CasesFAQIntegrationsPricing

About Voiceflow

Who It's For

This tool is for product teams, big and small, who want to build smart AI agents. It's also great for anyone who needs to automate customer interactions without complex coding.

What You Get

You get a way to create AI agents that can chat or talk to your customers. These agents can handle many customer support tasks, like answering questions, solving issues, or helping with orders. They work 24/7 and can connect with your other business tools.

How It Works

Voiceflow uses a visual, drag-and-drop system, so you don't need to write code. You design how your AI agent talks and responds using simple blocks. It uses smart AI technology to understand what people say and connect with your existing apps. You can also test your agents before they go live to make sure they work perfectly.

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Features & Capabilities

⚙️ AI Agent Development & Flexibility

No-Code Voice & Chat Agent Builder

Visually design, test, and deploy AI agents for both voice calls and chat interactions without writing code.

Multi-Channel Agent Deployment

Launch and scale AI agents across various customer channels, including phone calls and digital chat interfaces.

LLM & NLU Agnosticism

Integrate and switch between different Large Language Models and Natural Language Understanding technologies, preventing vendor lock-in.

Custom Code & API Integration

Extend agent functionality with a code editor, custom functions, and robust API capabilities for developers.

🔗 Seamless Data & System Integrations

CRM System Connectivity

Connect with CRM platforms like Salesforce and Zendesk to power personalized agent responses and logic.

E-commerce Platform Integration

Integrate with e-commerce systems such as Shopify Plus to enable agents to handle customer inquiries and actions.

Data Warehouse & Analytics Integration

Connect to data warehouses like Snowflake and send event data to analytics platforms like Segment and Sigma.

📊 Performance Monitoring & Control

Real-time Agent Observability

Gain comprehensive insights into AI agent operations, performance, and customer interactions.

Advanced Analytics & Reporting

Track agent interactions and export performance data to external analytics tools for detailed analysis and visualization.

Granular Control & Customization

Maintain deep control over agent behavior, logic, and interface customization, tailored to specific workflows.

🔒 Enterprise-Grade Security & Governance

Secure Platform for AI Development

Build and deploy AI agents securely, utilizing approved LLMs and integrating with customer data and tech stacks.

Compliance & Data Privacy

Adhere to strict security and privacy standards, including SOC-2 and GDPR, for protected data handling.

Centralized Team Collaboration

Enable secure, collaborative development of AI agents across teams within a governed platform.

Use Cases

Automating Multi-Channel Customer Support

Businesses face challenges with high volumes of repetitive inquiries and limited 24/7 support. Voiceflow enables the creation of AI agents for chat and voice channels that can instantly resolve common questions, triage tickets, and handle routine requests, drastically improving resolution times and reducing operational costs by freeing human agents for complex issues.

E-commerceFor: Customer Support Teams

Streamlining Contact Center Operations with AI Voice Agents

Traditional contact centers struggle with long call wait times and high operational expenses. Voiceflow allows organizations to design and deploy human-like AI voice agents to automate inbound call routing, provide 24/7 answering services, and handle appointment scheduling, significantly reducing live agent workload and improving caller experience.

Financial ServicesFor: Contact Center Leaders

Developing Intelligent In-App and Website Copilots

Users often struggle to find immediate answers within applications or on websites, leading to frustration and increased support demand. With Voiceflow, product teams can build customized AI chat agents and copilots that provide instant, personalized assistance, guiding users through features, answering FAQs, and enhancing overall digital self-service experiences.

B2B SaaSFor: Product Managers

Accelerating Sales and Lead Generation with AI Agents

Sales teams often spend valuable time on initial qualification and repetitive outreach. Voiceflow enables the creation of specialized AI agents for tasks like cold calling, appointment booking, and lead qualification, automating the early stages of the sales funnel to identify high-potential prospects and free up sales representatives for more strategic engagements, boosting conversion rates.

B2B SalesFor: Sales Development Teams

Frequently asked questions

Tags

no-code developmentconversational aichatbotvirtual agentvoice assistant

Specifications

Deployment
Browser
API
Cloud
Target Audience
Individual
Startup
Business
Enterprise
Complexity
Developer

Pricing

Starter

Per monthly

Free
  • 100 credits
  • 1 workspace
  • 50 knowledge sources
  • Basic LLM models (ChatGPT)
  • 2 agents
  • 1 concurrent voice call
  • Single editor
  • Unlimited view-only collaborators
  • 2 projects
  • 7 days Version History
  • 1 Test user personas
  • Customizable chat embed
  • Dialog API
  • Transcripts dashboard
  • Analytics dashboard
  • 6 months Transcript history
  • Community support forums

Pro

Per monthly

$60
  • Includes all features from the Starter plan
  • Additional editors available for purchase
  • 2 workspaces
  • 20 projects
  • 30 days Version History
  • 5 Test user personas
  • Password protected prototypes
  • 3,000 Knowledge base sources per agent
  • All: OpenAI, Anthropic LLMs
  • Voiceflow email and chat support (12 hours or less)
  • Up to 20 agents
  • 5 concurrent voice calls

Business

Per monthly

$150
  • Includes all features from the Pro plan
  • 5 workspaces
  • Unlimited projects
  • Unlimited Version History
  • Unlimited Test user personas
  • 10,000 Knowledge base sources per agent
  • LLM fallback models
  • Unlimited agents
  • Priority support
  • 15 concurrent voice calls
  • Custom widget privacy
  • Voiceflow email and chat support (15 minutes or less)
  • Pooled support

Enterprise

Per monthly

Free
  • Includes all features from the Business plan
  • Unlimited editors
  • Unlimited workspaces
  • Unlimited Knowledge base sources per agent
  • Any Model LLM
  • Bring your own LLM
  • Unlimited product usage
  • Agent CMS
  • Professional services
  • Custom LLM support
  • User permissions
  • SAML + Single Sign On (SSO)
  • Private cloud hosting (AWS)
  • Custom contracting and invoicing
  • Custom SLA
  • Custom widget privacy features
  • Dedicated account manager
  • Tailored team training
  • Migration support (Paid add-on service)

✓ Free trial • ✓ Free plan • ✓ Plans from $60 / monthly • ✓ Enterprise options

Integrations

Segment
Zendesk
Salesforce
Shopify
Snowflake
Sigma

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