Overview

Retell AI provides a robust platform for building, testing, deploying, and monitoring production-ready voice AI agents. The platform combines advanced language models with state-of-the-art voice technology to enable natural, human-like conversations with just 600ms latency.

Key Features

• Comprehensive Builder Platform

  • Stateful multi-prompt agent creation
  • Pre-built templates and workflows
  • Custom LLM integration support
  • Tool calls and function integration

• Enterprise-Grade Voice Technology

  • Natural back-channeling and smooth turn-taking
  • Multi-lingual support with global phone coverage
  • Scalable concurrent calling capabilities
  • Ultra-low latency (600ms)

Deployment & Integration

• Multiple deployment options:
  • Web applications
  • Mobile platforms
  • Telephony systems (Twilio, Vonage, SIP)
• Native integration capabilities
• Preset functions including:
  • Calendar booking (Cal.com)
  • Call transfer
  • Voicemail detection

Security & Compliance

• SOC 2 Type 1 certified
• HIPAA compliant
• GDPR compliant

Use Cases

• Reception and appointment setting
• Lead qualification
• Customer service
• Surveys
• Debt collection

Monitoring & Analytics

• Comprehensive post-call analysis
• Sentiment tracking
• Task completion monitoring
• Performance metrics and latency tracking