Overview
Retell AI provides a robust platform for building, testing, deploying, and monitoring production-ready voice AI agents. The platform combines advanced language models with state-of-the-art voice technology to enable natural, human-like conversations with just 600ms latency.
Key Features
Comprehensive Builder Platform
- Stateful multi-prompt agent creation
- Pre-built templates and workflows
- Custom LLM integration support
- Tool calls and function integration
Enterprise-Grade Voice Technology
- Natural back-channeling and smooth turn-taking
- Multi-lingual support with global phone coverage
- Scalable concurrent calling capabilities
- Ultra-low latency (600ms)
Deployment & Integration
- Multiple deployment options:
- Web applications
- Mobile platforms
- Telephony systems (Twilio, Vonage, SIP)
- Native integration capabilities
- Preset functions including:
- Calendar booking (Cal.com)
- Call transfer
- Voicemail detection
Security & Compliance
- SOC 2 Type 1 certified
- HIPAA compliant
- GDPR compliant
Use Cases
- Reception and appointment setting
- Lead qualification
- Customer service
- Surveys
- Debt collection
Monitoring & Analytics
- Comprehensive post-call analysis
- Sentiment tracking
- Task completion monitoring
- Performance metrics and latency tracking
