Duckie AI: Revolutionizing Customer Support with AI

Empowering Support Teams with Intelligent Assistance

Duckie AI is a cutting-edge AI assistant designed to supercharge customer support teams. By equipping support agents with comprehensive product knowledge and advanced investigation capabilities, Duckie AI enables faster issue resolution without relying heavily on engineering teams.

Key Benefits:

• 80% reduction in resolution time
• 3.3x increase in tickets resolved per support agent
• 56% decrease in escalations to engineering

Who Can Benefit from Duckie AI?

Customer Support

CS agents and managers can access up-to-date product knowledge to answer customer questions efficiently.

Enterprise Support

Enterprise support teams gain product and customer context to provide high-quality, rapid support to enterprise clients.

Technical Support

Technical support engineers and account managers receive engineering context and investigation assistance, enabling 10x faster troubleshooting.

Developer Support

Duckie AI can serve as front-line developer support on platforms like Slack, Discord, or GitHub.

Features That Set Duckie AI Apart

AI-powered Knowledge Search

• Scans all connected knowledge sources (documentation, past tickets, Slack history)
• Instantly finds relevant information to help resolve tickets
• Integrates with 25+ tools and platforms

Accurate Ticket Resolution

• Generates solutions by learning from previous tickets, documentation, and discussions
• Delivers accurate, trustworthy answers to customers

Autonomous Technical Investigation

• Diagnoses technical issues using logs, code changes, dashboards, and customer data
• Enables quick troubleshooting and triage for technical support teams

Automated Engineering Updates

• Links Jira tickets and pull requests to support issues
• Posts automatic updates to keep support teams informed
• Fosters engineering transparency and cross-team communication

Versatile Integration

Duckie AI seamlessly integrates with popular support tools and platforms:

• Slack
• Zendesk
• Microsoft Teams
• Discord
• In-house tools (via API)

Additionally, it connects to over 25 knowledge sources, including Notion, Confluence, Jira, and Sentry.

Why Choose Duckie AI?

1. Efficiency: Dramatically reduce resolution times and increase ticket handling capacity.
2. Accuracy: Leverage AI-powered insights for more precise and reliable support.
3. Scalability: Handle growing support demands without proportionally increasing team size.
4. Knowledge Management: Centralize and utilize your organization's collective knowledge effectively.
5. Cross-team Collaboration: Improve communication between support and engineering teams.

Duckie AI is the trusted choice for the fastest-growing SaaS companies, providing a competitive edge in customer support and satisfaction. Experience the power of AI-assisted support and transform your customer service operations with Duckie AI.