Agentforce

Unifies drafting, testing, and deployment into a single conversational workspace with AI guidance and multiple editing views.

Enables hybrid reasoning agents to combine deterministic workflows with flexible LLM reasoning for precise and adaptable outcomes.

Provides robust low-code and pro-code tools to build, test, supervise, and refine AI agents at scale with confidence.

Extracts and structures information from complex, unstructured data sources to deliver accurate and relevant agent responses.

Powers autonomous understanding, decision-making, and action execution to provide trusted and accurate answers for every request.

Extends AI agents with natural and fast conversational interactions across phone, web, and mobile channels.

Enables agents to analyze context, reason through decisions, and autonomously execute tasks 24/7 across various platforms.

Generates agent responses that are consistent with company brand voice and guidelines using trusted business data.

Provides powerful, configurable safeguards to prevent abuse, reduce hallucination, and ensure agent adherence to instructions.

Protects data privacy, enhances AI accuracy and safety, and promotes responsible AI use with dynamic grounding and zero data retention.

Built on a foundation of security testing, site reliability, disaster recovery, and least privileged access controls.

Allows agents to leverage existing workflows, data, and integrations across every channel and be integrated into any system.

Connects AI agents to any external system or application using robust MuleSoft API connectors.

Facilitates rapid agent deployment and integration with third-party platforms and external data sources.

Supports custom agent logic and actions using existing developer tools like Flows, Prompts, Apex, and JavaScript.